Operations Technician

Konsus, Inc. (Superside); United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company seeks an Operations Engineer to deliver remote support and incident management. The role requires troubleshooting skills, customer service experience, and familiarity with network management. Candidates should have an associate degree or two years in a related field. Join a dynamic team focused on excellence in service delivery.

Qualifications

• 2 years of work experience in customer service or an associate degree.
• Basic to intermediate troubleshooting of systems.
• General awareness of computer systems and network management.

Responsibilities

• Troubleshoot and provide corrective actions via a web-based repair program.
• Manage and correlate multiple events to a single incident.
• Provide expert work order management adhering to SLAs.

Skills

Troubleshooting

Customer service

Technical communication

Proficiency in Microsoft Office

Education

Associate degree

Tools

Ticketing systems

Network management

Job description

A company is looking for an Operations Engineer to provide remote support and incident management.

Key Responsibilities

• Troubleshoot and provide corrective action via a web-based repair program or direct communication with field service technicians
• Manage and correlate multiple events to a single incident while communicating with customers and internal teams
• Provide expert work order management and adhere to customer-specific procedures and Service Level Agreements (SLA)

Required Qualifications

• 2 years of work experience in customer service or an associate degree
• Basic to intermediate troubleshooting of systems
• Proficiency in Microsoft Office
• General awareness of computer systems, network management, or ticketing systems
• Successful completion of the Nlets fingerprinting background assessment