Operations Technician

Wecom Fiber; Prescott (AZ); On-site; USD 24,796 - 38,572; Full time

Job summary

Wecom Fiber is seeking an Operations Technician in Prescott, AZ to install and activate fiber optic infrastructure for residential and commercial customers. You will perform outdoor trenching and aerial work, plus indoor fiber and Cat5/6 cabling, routers, ONTs, and related equipment.

This role requires strong technical aptitude, good communication with customers, and the ability to troubleshoot field issues while maintaining safety and documentation standards.

Qualifications

• Basic knowledge of fiber optics or low-voltage systems.
• Able to work outdoors in varying weather conditions.
• Strong customer service and communication skills.
• Technical aptitude for installing and configuring telecom equipment.
• Ability to lift up to 75 lbs and maintain safety standards.
• ASTM F2413 compliant footwear required prior to start.

Responsibilities

• Perform outdoor installation of fiber optic cable, including trenching and aerial work.
• Connect fiber optic cables to distribution points and network nodes.
• Complete indoor installations including fiber, Cat5/6 cabling, routers, ONTs, and related equipment.
• Troubleshoot and resolve service or installation issues in the field.
• Educate customers on equipment use, services, and basic troubleshooting.
• Maintain accurate documentation of installation details and service issues.

Skills

Fiber optics

Outdoor work

Customer service

Technical aptitude

Problem solving

Teamwork

Physical fitness

Education

High school diploma or equivalent

Job description

Operations Technician

Reports to: Operations Supervisor

Location: Prescott, AZ

Be part of a rapidly expanding fiber network bringing high-speed connectivity to communities across Arizona. We’re looking for technicians who take pride in quality installations and customer experience.

Job Summary

The Operations Technician is responsible for both outdoor and indoor installation of fiber optic infrastructure, supporting the delivery of reliable, high-quality service to our customers.

This role includes hands‑on field work such as trenching, aerial installation, and connecting fiber optic networks, as well as in‑home installations including running fiber, Cat5/6 cabling, mounting wall jacks, and installing and activating Optical Network Terminals (ONT).

This is a customer‑facing role requiring strong technical aptitude, problem‑solving skills, and the ability to clearly communicate with customers during installation and troubleshooting.

Key Responsibilities

• Perform outdoor installation of fiber optic cable, including trenching and aerial work
• Connect fiber optic cables to distribution points and network nodes
• Complete indoor installations including fiber, Cat5/6 cabling, routers, ONTs, and related equipment
• Troubleshoot and resolve service or installation issues in the field
• Educate customers on equipment use, services, and basic troubleshooting
• Conduct site assessments to determine optimal installation approach
• Maintain a clean, organized, and safe work environment
• Safeguard company‑issued tools, equipment, and materials
• Collaborate with team members to complete installations efficiently and on schedule
• Follow all company safety policies and procedures during installation activities
• Maintain accurate documentation of work performed, including installation details and service issues

Qualifications

• Basic knowledge of fiber optics, telecommunications, or low‑voltage systems
• Ability to work outdoors in varying weather conditions
• Strong customer service and communication skills
• Technical aptitude for installing and configuring telecommunications equipment
• Strong problem‑solving skills and attention to detail
• Ability to work independently and as part of a team
• Must be physically capable of lifting, bending, squatting, and carrying up to 75 lbs
• Must have or be able to obtain work boots meeting ASTM F2413 ANSI standards prior to start

Preferred

• 1–2 years of experience in telecommunications, fiber installation, or low‑voltage work
• Experience with in‑home installations (fiber, cable, satellite, or similar)
• Familiarity with Cat5/6 cabling, routers, or ONT equipment
• OSHA 10 certification
• First Aid / CPR certification

NOTE

Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Company benefits subject to change.www.wecominc.com