Operations Technician

West Pharmaceutical Services, Inc; Kinston (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

West Pharmaceutical Services, Inc. in Kinston, NC seeks an Operations Technician to perform labor on a production line, operating and troubleshooting machinery and ensuring quality at every step.

You will follow GMPs/SOPs, maintain equipment and work areas, and contribute to process improvements while supporting customer-focused packaging accuracy. This is a 12-hour night shift with potential overtime to meet production needs.

Qualifications

• High School Diploma or GED required.
• Experience on a production line preferred.
• Willingness to work 12-hour night shifts and overtime as needed.

Responsibilities

• Visually inspect, assemble parts and ensure conformance to specs.
• Operate and troubleshoot production line machinery.
• Maintain clean, safe, and organized workstation.
• Adhere to SOPs, GMPs, DOIs and company safety/quality policies.
• Support continuous improvement efforts to reduce waste and improve efficiency.

Skills

Attention to detail

Teamwork

Safety conscious

Education

High School Diploma or GED

Job description

Title: Operations Technician

Requisition ID: 75382

Date: Oct 13, 2026

Location: Kinston, NC, US, 28504

Department: Operations

Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, you will perform labor along a production line. Operates, inspects, and troubleshoots production line machinery and /or assemblies.

Essential Duties and Responsibilities

• Visually inspects, ensures, and assembles parts in process to quality specifications, being aware of critical visual and dimensional defects and determines acceptability of the parts, based on customer specifications.


• Assures accuracy of product packaging and tractability as required, including generating labels, the correct labeling of containers, and accurate part count.


• Operates and maintains production auxiliary equipment utilizing the correct safety precautions.


• Maintains a clean, orderly and safe workstation and environment at all times.


• Communicates with Production leadership regarding any unacceptable parts and any malfunctions of the production process within their workstation.


• Checks apart counts by weighing and ensuring that scale(s) are set for accuracy.


• Follows all applicable SOPs, GMPs, and DOIs.


• Contributes to continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste.


• Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.


• Conforms with and abides by all regulations, policies, work procedures, instruction, and safety rules.


• Complies with the company’s safety policy at all times


• Complies with the company’s quality policy at all times


• Exhibits regular, reliable, punctual and predictable attendance.


• May be required to work mandatory overtime and/or irregular hours and/or on irregular days to complete assignments and meet business needs.


• Other duties as assigned.

Education

• High School Diploma or GED required.

Work Experience

• No min required.

Preferred Knowledge, Skills and Abilities

• Experience with cGMP purchasing practices, ISO, and medical device manufacturing.


• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.


• Support and contribute in Lean Sigma programs and activities towards delivery of the set target


• Able to comply with the company’s safety policy at all times.


• Able to comply with the company’s quality policy at all times.

Travel Requirements

None: No travel required

Physical Requirements

Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.

Shift

This position is a 12 hour 2-2-3-2 night shift. 5:45 PM - 6:00 AM.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.