Operations Team Member- Rize Sports

The Sports Facilities Advisory & Management; Leetsdale (Allegheny County); On-site; USD 17,000 - 25,000; Part time

Job summary

TSHO SFM, LLC in Leetsdale, PA is seeking an Operations Team Member to assist with events and daily facility operations at Rize Sports.

The role supports guest services, setup and tear-down of courts and equipment, and cross-department coordination, with a flexible schedule including nights, weekends and holidays. You will monitor play areas, ensure equipment readiness, and complete routine paperwork to support a safe, enjoyable guest experience.

Qualifications

• Flexible work schedule including nights, weekends, holidays.
• Excellent verbal and written communication.
• Ability to stay focused in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to multi-task and prioritize.
• Remain calm in stressful situations.
• Respectful and friendly to athletes and guests.
• Work well with others.
• Take initiative for the team and facility.
• Commitment to safety and wellbeing of others.
• Ability to work independently in a busy environment.
• Must have a valid driver's license.

Responsibilities

• Provide courteous and friendly service to guests and staff.
• Address guest concerns and escalate to management.
• Follow facility policies and procedures.
• Understand program options and events.
• Assist other departments as needed.
• Set up and tear down basketball courts, nets, tables, chairs.
• Ensure equipment availability for games and events.
• Monitor play areas including courts.
• Inform supervisor of issues and updates.
• Complete paperwork as necessary.
• Assist with daily maintenance of department equipment.
• Complete special projects and daily tasks as directed.

Skills

Excellent communication

Guest service

Multi-tasking

Attention to detail

Teamwork

Independent work

Valid drivers license

Job description

OPERATIONS TEAM MEMBER - Rize Sports

TSHO SFM, LLC

LOCATION: Leetsdale, PA

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY

Rize Sports is an indoor basketball facility in Leetsdale, Pa. The facility features three regulation basketball courts and one championship basketball court with seating for around 250 spectators.

Rize Sports is a managed facility by TSHO SFM, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with quality program experience. This position is an active part of the conversion/changeover process before, during and after events.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Follow all facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments, as necessary
• Setup and take down of basketball courts, pickleball nets, tables, chairs, and event related items
• Ensure correct equipment is available for all games and events
• Monitor play areas including courts
• Keep supervisor informed of issues and updates
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• A flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance are necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Must be able to work independently in a busy environment
• Must have a valid driver's license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift fifty pounds waist high
• Will be required to stand for extended periods of time
• Will be required to work indoors year-round
• Must comply with safety and health code standards
• The facility has intermittent noise
• Must wear proper uniform

PREFERRED:

• General sports and event knowledge
• Able to work on an electric scoreboard