Operations Team Leader

ASM Global; Toledo (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

ASM Global in Toledo, OH is seeking an Events Crew Supervisor to help coordinate setup and services for events, supervise crews, manage floor plan changes, and oversee post-event teardown.

You will ensure cleanliness, safety, and smooth transitions between events, train new staff, and resolve client questions while coordinating with the Operations Manager and Event Coordinators.

Responsibilities

• Develop timelines, schedules and action plans for event set-up and services with the Operations Manager and Event Coordinators.
• Supervise and instruct crews in set-up, changes, and teardown of events; adjust floor plans and layouts as directed; oversee changeovers between events.
• Ensure cleaning, upkeep and minor maintenance of the facility and related areas; report major maintenance and safety concerns to management.
• Provide high level client service and resolve client questions and concerns.
• Oversee cleaning, maintenance and storage of event equipment and furniture including hockey, staging, AV, and motorized gear.
• Supervise housekeeping tasks such as carpet extraction, floor stripping/sealing, waste removal and window cleaning.
• Assist in training and orientation of new employees and continuing education for existing staff; monitor progress and participate in evaluations.
• Resolve employee conflicts referencing work instructions, union contracts and ASM policies; report problems to management and assist in disciplinary procedures.
• Collect information and generate time reports for wrap-up, track time cards and productivity, and suggest productivity improvements.
• Assist with outdoor grounds maintenance and snow removal as directed.
• Operate motorized equipment (ice resurfacer, forklifts, floor scrubber, aerial lifts, etc.) as needed.
• Interact with clients and the public; communicate building policies to clients regarding set-up, move-in/out and facility rules.
• Assist with ice installation, maintenance and the ice reverse osmosis system.

Tools

Ice resurfacer

Forklifts

Floor scrubber

Aerial lifts

Snow removal equipment

Job description

Duties and Responsibilities:

• Works closely with the Operations Manager and Event Coordinators to develop time lines, schedules and action plans for event set-up and services.
• Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of Events. Makes changes in floor plans and layouts at the direction of management in charge of events. Oversees the changeover of the facility from one event to another.
• Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas. Reports all major maintenance items and safety concerns to management.
• Responsible for delivering the highest level of service to all clients and events. Assists in resolving client’s questions and concerns.
• Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture, including Hockey, staging, audio / visual equipment and motorized equipment.
• Supervises and performs cleaning and housekeeping projects throughout the facility, i.e. carpet extraction, floor stripping and sealing, waste removal, window cleaning and other housekeeping as needed.
• Assist in the training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitors employees progress and assist with employee evaluations.
• Expected to resolve employee conflicts by reference to general work instructions, Union contract and ASM’s policies and procedures. Informs management of disciplinary or other problems with crew members and assist in administering disciplinary procedures.
• Compiles information and generates time reports for event wrap up information and work studies, tracts and monitors employee’s time cards and employee productivity, makes recommendations to management for increased productivity.
• Assist with snow removal and other outdoor grounds maintenance projects as directed.
• Operates motorized equipment in the performance of assigned duties ie: ice re-surfacer, forklifts; floor scrubber, aerial lifts, snow removal equipment. Etc.
• Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding set-up, move in/out, and over all facility policies.
• Assists with ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and ice reverse osmosis system

This is not intended to be a comprehensive list of duties performed by this classification, but rather a representation of general duties. This classification performs other event related duties as needed, directed or required.