Operations Team Lead/ Process Assistant

ironmountain; United States; On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Health and dental benefits

Two weeks paid vacation

Sick pay

401(k) with company match

Employee stock purchase program

Tuition reimbursement

Professional growth

Job summary

Iron Mountain is seeking a skilled Process Assistant/ Warehouse Lead to join our Warehouse & Logistics team. You will manage daily operations to meet internal and external customer needs, acting as a leader who fosters a productive and efficient environment.

The role requires 1–2 years of warehouse or logistics leadership, strong WMS knowledge, and a proven ability to manage teams and KPIs. Competitive benefits include health, dental, PTO, and growth opportunities.

Qualifications

• 1–2 years of leadership experience in warehouse or logistics, fulfillment or e-commerce.
• Strong knowledge of Warehouse Management Systems (WMS) and monitoring daily production goals against KPIs.
• Proven ability in conflict resolution and managing team dynamics to maintain a productive environment.

Responsibilities

• Lead daily operational flow by overseeing incoming and outgoing shipments, organizing merchandise, and maintaining accurate warehouse inventory.
• Collaborate with the Operations Supervisor to foster positive team relations, provide training, and address employee issues promptly.
• Ensure productivity, quality, and compliance by mentoring staff, tracking KPIs, and preparing detailed operational reports for decision-making.

Skills

Leadership

WMS knowledge

KPI monitoring

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled Process Assistant/ Warehouse Lead to join our Warehouse & Logistics team. This critical role involves managing the daily operations of the Logistics Center in a cost-effective way, ensuring both internal and external customer needs are met. The ideal candidate will be a leader who fosters a productive and efficient environment, directly contributing to our ability to satisfy customer demands.

What You'll Do (Responsibilities)

• Lead daily operational flow by overseeing incoming and outgoing shipments, meticulously organizing merchandise, and maintaining accurate warehouse inventory.
• Collaborate with team members and the Operations Supervisor to foster positive employee relations, provide comprehensive training, and accelerate employee issues as necessary to maintain open communication.
• Ensure productivity, quality, and compliance by providing mentorship, monitoring team performance against Key Performance Indicators (KPIs), and preparing detailed operational reports to inform decision-making.

What You'll Bring (Skills & Qualifications)

• Minimum of 1-2 years of proven leadership experience within a warehouse or logistics environment, specifically in fulfillment or e-commerce operations.
• Strong knowledge of Warehouse Management Systems (WMS) and skills in monitoring daily production goals and dynamically adjusting strategies to meet KPIs.
• Proven ability in conflict resolution and expertly managing team dynamics to foster a productive, efficient, and cohesive work environment.

Physical requirements to lift at least 40 lbs, with frequent walking, carrying, reaching, standing, and stooping as required for the role. Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.

What We Offer (Benefits)

• Rate: $24.00 $27.00 per hour.
• Competitive Compensation and Benefits aligned with your experience.
• Full Health and Dental Benefits starting on the first day of employment.
• Paid Time Off: Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

Reasonably expected salary range: $51,400.00 - $64,200.00

Category: Operations Group