Operations Systems & Process Advisor

Enbridge; Cleveland (OH); On-site; USD 81,000 - 110,000; Full time

Benefits offered by this job

Flexible benefits program

Paid maternity and parental leave

Retirement savings with company stock

Paid time off/vacation/sick

Employee Assistance Program

Wellness Program

FlexWork hybrid option

Job summary

Enbridge is seeking an Advisor Functional Support to join our Operations Support Team in the US. This role provides day-to-day help, incident management, and guidance for key applications across Operations, Asset Management and Integrity.

You will engage with stakeholders, coach end users, analyze issues, and participate in IT project work including testing and deployment. Ideal candidates have a Bachelor’s degree (or equivalent with experience) and 4+ years of related work, plus strong

Qualifications

• Bachelor's degree from an accredited university in a related field or equivalent combination of formal education, certification, and experience.
• 4+ years related experience. For candidates who do not possess a university degree, an additional 3-years of related experience is required (total 7+ years). For candidates who do not possess a technical diploma, an additional 2-years of related experience is required (total 6+ years).
• Effective communication, issue/problem resolution, presentation and analytical skills.
• Ability to establish and maintain good client relationships.
• Experience with Operations, partnering with IT and/or technical training is an asset.
• Broad understanding of asset systems and business processes is preferred.
• CBAP Certification is preferred.

Responsibilities

• Provide day-to-day support, incident management, and troubleshooting for Operations, Asset Management, and Integrity applications, including Maximo, ESRI GIS, Salesforce, CartoPac, Arcos, and related systems.
• Act as a trusted functional support partner to Operations stakeholders, delivering end-user coaching, training, and guidance on system processes and best practices.
• Analyze integration issues, conduct root cause investigations, and provide metrics and recommendations to minimize business impacts and risks.
• Support IT Operations projects through solution design, testing, deployment, post-implementation support, and change management activities for application releases.
• Build relationships with stakeholders through regular engagement and on-site collaboration at Operations depots.
• Provide on-call support for Operations applications, ensuring critical work execution and strong internal/external collaboration.

Skills

Effective communication

Problem solving

Analytical skills

Client relationships

Education

Bachelor's degree

CBAP Certification preferred

Job description

Enbridge is seeking an Advisor Functional Support to join our Operations Support Team in the US. This role provides day-to-day help, incident management, and guidance for key applications across Operations, Asset Management and Integrity.

You will engage with stakeholders, coach end users, analyze issues, and participate in IT project work including testing and deployment. Ideal candidates have a Bachelor’s degree (or equivalent with experience) and 4+ years of related work, plus strong