Operations Systems and Process Lead

Tessco, LLC; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote work option

401K with company match

Medical, dental, vision plans

Tuition subsidy

Job summary

Tessco, LLC is seeking an Operations Systems and Process Lead to own RFSmart WMS and FreightPOP TMS platforms within NetSuite ERP across seven locations. The role focuses on configuration, data integrity, and cross-site access coordination, with future emphasis on process improvements and automation.

The candidate will lead testing, vendor coordination, and KPI-driven reporting while traveling as needed to sites. 3+ years in ERP/WMS support is required.

Qualifications

• 3+ years in ERP/business analysis, systems administration, or WMS/TMS support in a multi-site environment.
• Working knowledge of NetSuite ERP (inventory, work order/assembly, fulfillment, item management).
• Experience planning and leading UAT, including test scenarios, defect tracking and business sign-off.
• Strong understanding of warehouse operations: receiving, putaway, picking, packing, shipping, cycle counting.
• Experience with RF/barcode scanning hardware and troubleshooting.
• Strong analytical and SQL/reporting skills.
• Excellent cross-site communication and project management skills.
• Ability to travel to locations as needed, with travel scheduled in advance.

Responsibilities

• Configure and maintain RFSmart settings across item/SKU, bin/location structures, and workflows.
• Own NetSuite–RFSmart and NetSuite–FreightPOP integration health; monitor data sync and resolve errors.
• Coordinate user roles, permissions, and security with IT across all locations; support access reviews.
• Design and standardize warehouse workflows across all 7 sites for consistency.
• Lead testing/validation of RFSmart/NetSuite updates and UAT with business owners.
• Serve as escalation point for Site WMS Coordinators issues.
• Triage operational system issues; reproduce problems and track tickets to resolution.
• Manage vendor relationships with RFSmart and FreightPOP; oversee support and enhancements.
• Build/report on inventory accuracy, pick/pack productivity, and system exceptions.
• Lead process improvement and automation initiatives; define KPIs and metrics.
• Own and maintain WMS/TMS docs, SOPs, and training materials.
• Train Backup Administrator and Site WMS Coordinators.
• Lead or support new-site onboarding and go-live activities.

Skills

ERP systems

WMS/TMS

RFSmart

NetSuite

UAT testing

SQL/reporting

Warehouse operations

RF/barcode tech

Cross-site communication

Travel ability

Tools

RFSmart

FreightPOP

NetSuite

Job description

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Tessco is seeking an Operations Systems and Process Lead to join the team. In this role, you will own the RFSmart WMS and FreightPOP TMS platforms end-to-end within the NetSuite ERP environment. You will also be responsible for system configuration, data integrity, user access coordination with IT, integrations, and overall performance across all 7 locations. You will act as the primary point of contact with the RFSmart and FreightPOP support/implementation teams and as the internal subject-matter expert for warehouse process design. Over time, you will shift the focus of the role from reactive issue support to process improvement, automation and measurable results across distribution and warehouse operations.

Key Responsibilities

• Configure and maintain RFSmart settings: item/SKU setup rules, bin/location structures, pick/pack/ship workflows, cycle count rules, and mobile RF screens, following the approved IT change control process
• Own NetSuite–RFSmart and NetSuite–FreightPOP integration health: monitor data sync, resolve integration errors, coordinate with NetSuite administrators on related ERP changes
• Coordinate user roles, permissions, and security requests with IT across all locations; support periodic access reviews
• Design and standardize warehouse workflows across all 7 sites to ensure consistency while accommodating legitimate site-specific needs
• Lead testing and validation of RFSmart/NetSuite updates, patches, and new releases before deployment, including FreightPOP changes, and coordinate cross-functional user acceptance testing (UAT) with business owners
• Serve as escalation point for issues Site WMS Coordinators cannot resolve
• Triage operational system issues: reproduce problems, gather transaction evidence, identify root causes, and track tickets and vendor cases through resolution
• Manage the vendor relationships with RFSmart and FreightPOP (support tickets, enhancement requests, input on contract/licensing)
• Build and maintain reporting/dashboards on inventory accuracy, pick/pack productivity, and system exceptions
• Lead process improvement and automation initiatives in the operations improvement plan, including work order, assembly and multi-component kit processes, and define metrics and KPIs to measure results
• Own and maintain WMS/TMS documentation, SOPs, and training materials
• Train and mentor the Backup Administrator and Site WMS Coordinators
• Lead or support new-site onboarding and go-live activities

Qualifications

• 3+ years in ERP business analysis, systems administration, or WMS/TMS support (RFSmart or comparable) in a multi-site environment
• Working knowledge of NetSuite ERP (inventory, work order/assembly, fulfillment, and item management modules)
• Experience planning and leading UAT, including test scenarios, defect tracking and business sign-off
• Strong understanding of warehouse operations: receiving, putaway, picking, packing, shipping, cycle counting
• Experience with RF/barcode scanning hardware and troubleshooting
• Strong analytical and SQL/reporting skills (saved searches, NetSuite reporting, or similar)
• Excellent cross-site communication and project management skills
• Ability to travel to locations as needed, with travel scheduled in advance

Compensation: $100,000 - $130,000 annually

Why Join Our Team?

• Remote opportunity, with periodic site travel
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As set forth in Tessco, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.