Remote WMS/TMS Operations Lead | RFSmart & NetSuite

Tessco, LLC; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote work option

401K with company match

Medical, dental, vision plans

Tuition subsidy

Job summary

Tessco, LLC is seeking an Operations Systems and Process Lead to own RFSmart WMS and FreightPOP TMS platforms within NetSuite ERP across seven locations. The role focuses on configuration, data integrity, and cross-site access coordination, with future emphasis on process improvements and automation.

The candidate will lead testing, vendor coordination, and KPI-driven reporting while traveling as needed to sites. 3+ years in ERP/WMS support is required.

Qualifications

• 3+ years in ERP/business analysis, systems administration, or WMS/TMS support in a multi-site environment.
• Working knowledge of NetSuite ERP (inventory, work order/assembly, fulfillment, item management).
• Experience planning and leading UAT, including test scenarios, defect tracking and business sign-off.
• Strong understanding of warehouse operations: receiving, putaway, picking, packing, shipping, cycle counting.
• Experience with RF/barcode scanning hardware and troubleshooting.
• Strong analytical and SQL/reporting skills.
• Excellent cross-site communication and project management skills.
• Ability to travel to locations as needed, with travel scheduled in advance.

Responsibilities

• Configure and maintain RFSmart settings across item/SKU, bin/location structures, and workflows.
• Own NetSuite–RFSmart and NetSuite–FreightPOP integration health; monitor data sync and resolve errors.
• Coordinate user roles, permissions, and security with IT across all locations; support access reviews.
• Design and standardize warehouse workflows across all 7 sites for consistency.
• Lead testing/validation of RFSmart/NetSuite updates and UAT with business owners.
• Serve as escalation point for Site WMS Coordinators issues.
• Triage operational system issues; reproduce problems and track tickets to resolution.
• Manage vendor relationships with RFSmart and FreightPOP; oversee support and enhancements.
• Build/report on inventory accuracy, pick/pack productivity, and system exceptions.
• Lead process improvement and automation initiatives; define KPIs and metrics.
• Own and maintain WMS/TMS docs, SOPs, and training materials.
• Train Backup Administrator and Site WMS Coordinators.
• Lead or support new-site onboarding and go-live activities.

Skills

ERP systems

WMS/TMS

RFSmart

NetSuite

UAT testing

SQL/reporting

Warehouse operations

RF/barcode tech

Cross-site communication

Travel ability

Tools

RFSmart

FreightPOP

NetSuite

Job description

Tessco, LLC is seeking an Operations Systems and Process Lead to own RFSmart WMS and FreightPOP TMS platforms within NetSuite ERP across seven locations. The role focuses on configuration, data integrity, and cross-site access coordination, with future emphasis on process improvements and automation.

The candidate will lead testing, vendor coordination, and KPI-driven reporting while traveling as needed to sites. 3+ years in ERP/WMS support is required.