Operations Support – Tracking Coordinator

Socket.dev; Little Chute (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Socket.dev is seeking an Operations Support – Tracking Associate to help ensure accurate tracking of hardware, software licenses, and delivery ETAs. You will collaborate with vendors and sales teams to support scheduling and invoicing, providing visibility across the supply chain.

In this role you will maintain records in procurement systems, review POs daily, and respond quickly to urgent tracking requests from Sales, Operations, and Accounting.

Qualifications

• 1+ year of experience in customer service, administrative support, operations support, logistics, supply chain, or a related field.
• Experience working in a fast-paced environment while managing multiple tasks and priorities.
• Experience using computer systems, databases, or business applications to enter, track, and maintain accurate information.

Responsibilities

• Track hardware, software, and licensing orders and update ETAs.
• Communicate with vendors to obtain tracking information and adjust ETAs.
• Review, track, and update purchase orders daily with Operations Support.
• Maintain accurate records in procurement and order management systems.
• Provide timely support to Sales, Operations, and Accounting for urgent inquiries.

Skills

Communication

Detail Oriented

Initiative

Organized

Responsible

Time Management

Adaptability

Education

High School Diploma

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

Position Summary:

The Operations Support – Tracking Associate plays a critical role in supporting business operations by collaborating closely with vendors and sales teams to ensure the accurate and timely tracking of hardware and software licensing. This role helps facilitate efficient resource scheduling, supports operational visibility, and enables prompt and accurate customer invoicing.

Roles and Responsibilities/ Essential Functions:

• Utilize vendor portals and other available resources to track hardware, software, and licensing orders, ensuring estimated arrival dates (ETAs) are accurately maintained and updated.
• Proactively communicate with providers to obtain tracking information for orders not available through online tracking systems and update ETAs accordingly.
• Ensure all purchase orders (POs) are reviewed, tracked, and updated daily through ongoing collaboration with the Operations Support team.
• Maintain accurate, complete, and up-to-date records within the company's procurement and order management systems.
• Provide timely support to Sales, Operations, and Accounting teams by responding to urgent tracking and order status inquiries.

Requirements

• Competencies:
• Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
• Detail Oriented: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Initiative: Initiative looks at the ability of the individual to act and take steps to solve or settle an issue.
• Organized: Organizational skills looks at the ability of the individual to be structured and methodical in working skills.
• Responsible: Responsibility looks at the ability of the individual to be trustworthy or answerable for their conduct.
• Time Management: Time management skills looks at the ability of the individual to effectively utilize available time for the completion of necessary job tasks
• Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment.

Required Experience:

• 1+ year of experience in customer service, administrative support, operations support, logistics, supply chain, or a related field.
• Experience working in a fast-paced environment while managing multiple tasks and priorities.
• Experience using computer systems, databases, or business applications to enter, track, and maintain accurate information

Required Skills, Education and/ or Certifications:

• High School Diploma
• Strong computer skills; (Word, PowerPoint, Excel, Outlook, etc.)

Equal Opportunity Employer – Including Disabled and Veterans

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