Operations Support Team Lead - Process & People Growth

FedPoint; Portsmouth (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k match

Bonus opportunity

Paid time off

Health benefits

Parental leave

Tuition reimbursement

Volunteer program

Wellness program

Job summary

FedPoint in Portsmouth, NH seeks a Team Lead to oversee the daily Operations Support team in a production-driven environment. The role focuses on developing people, improving processes, and delivering operational excellence.

You will liaise between internal departments and vendors, manage schedules, payroll, and SLAs, and drive continuous improvement while maintaining compliance. Ideal candidates have 2+ years of people management, strong Excel skills, and a proven ability to engage and coach

Qualifications

• High school diploma or equivalent required; college coursework or equivalent experience preferred.
• 2+ years of people management experience with a strong track record in team development and performance management.
• Experience in operations, production, or document processing environments preferred.
• Vendor management experience is a plus.

Responsibilities

• Lead, coach, and develop a team of associates to achieve performance goals.
• Manage schedules, assignments, and staffing needs, including temporary employees during peak volumes.
• Conduct regular one-on-one meetings, provide feedback, and deliver performance evaluations.
• Build and maintain training plans, onboarding programs, and ongoing development initiatives.
• Foster a positive, accountable, and high-performing team environment.
• Participate in hiring and onboarding new team members.
• Monitor and approve payroll, ensuring accuracy and compliance.
• Oversee daily operations to ensure adherence to SLAs and performance metrics.
• Drive process improvements, cost efficiencies, and operational excellence initiatives.
• Identify operational risks and implement mitigation strategies.
• Monitor performance data and provide insights to leadership.
• Support audits, escalations, and compliance-related activities.
• Collaborate with leadership to develop and refine procedures.
• Champion a culture of continuous improvement and innovation.
• Build and maintain strong relationships with vendor partners.
• Ensure vendor performance meets established standards and metrics.
• Review and validate vendor invoices and documentation.
• Manage relationships with mail carriers and operational service providers.

Skills

Leadership

Communication

Analytical mindset

Organizational skills

Project management

Adaptability

Team development

Education

High school diploma or equivalent

College coursework or equivalent experience

Tools

Microsoft Excel

Office tools

Databases

Job description

FedPoint in Portsmouth, NH seeks a Team Lead to oversee the daily Operations Support team in a production-driven environment. The role focuses on developing people, improving processes, and delivering operational excellence.

You will liaise between internal departments and vendors, manage schedules, payroll, and SLAs, and drive continuous improvement while maintaining compliance. Ideal candidates have 2+ years of people management, strong Excel skills, and a proven ability to engage and coach