Business Support Associate-Nashville

TEKsystems; Nashville (TN); On-site; USD 23,000 - 33,000; Full time

Job summary

TEKsystems is seeking a Business Support Associate to provide timely customer service to consultants, clients, and internal partners. This on-site role involves onboarding, payroll processing, and office operations support across a busy branch.

The ideal candidate has 1+ year in customer service, an associate degree or equivalent experience, and strong communication and problem-solving skills. You'll work closely with the Director of Branch Operations and the Office leader.

Qualifications

• 1+ years’ experience in a customer service position.
• Associates degree or two years of applicable experience in customer service.
• Ideal candidates would have internship or work experience in customer service or a business environment.

Responsibilities

• Support consultant onboarding activities and payroll processing.
• Provide front office customer service and reception support.
• Coordinate office purchasing and vendor management.
• Assist leadership with general business support.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

Associates degree or two years of applicable experience

Internship or work experience in customer service or a business environment

Job description

Overview

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to contract employees, clients, corporate, center, , and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, as well as problem resolution, along with maintaining general office operations.

Responsibilities

Key Responsibilities

Employee Experience

• Support consultant in person onboarding activities utilizing Office Visit calendar in ACT. Activities include I-9 form and E-Verify completion asset ordering, and customer specific equipment ordering.
• Partner with center field support and internal employees to ensure seamless consultant onboarding, timely payroll completion, and superior life cycle management service is provided by utilizing Cases.
• Conduct internal employee onboarding process start to finish.
• Submit weekly payroll for internal employees.
• Provide general business support to Director of Branch Operations or Office leader.
• Provide general business support to all internal employees.

Office Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Maintain outstanding levels of administrative support to all internal and external employees and assist with problem resolution related to process, operational, and technology questions.
• Serve as point of contact for TEKsystems real estate communications (support any in-office updates/moves/installations),and building property management.
• Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
• Provide education and support to field office producers around critical consultant operational processes.

Qualifications

Competencies

• Ability to prioritize, organize, problem solve and meet deadlines and goals
• Ability to communicate effectively and provide follow up
• Capability of working in a team-oriented environment and deliver/receive honest feedback
• Thorough knowledge of business policies and operational practices
• Excellent written/oral communication and interpersonal skills
• Strong decision-making ability
• Ability to build strong partnerships with all i customers, both locally and in our corporate and center-based locations
• Integrity and ability to maintain confidentiality and personal credibility
• Ability to tackle complex issues and develop innovative, practical solutions
• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
• Understanding how information impacts the operating company and how data will be used to support operating company decisions
• Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

• 1 + years’ experience in a customer service related position
• Associates degree or two years of applicable experience in customer service
• Ideal candidates would have prior internship or work experience in customer service or a business environment.

Personal Attritibutes

• Team player
• Tactful and diplomatic
• Self-starter/initiator
• Critical thinker
• Seeks growth and self-improvement
• Flexible
• Resilient/composed
• Self-aware

Compensation: $20.19 per hour plus 1K quarterly bonus potential.

This position is ON-SITE

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law posterclick here. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail].

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

City and County of San Francisco:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the SanFrancisco Fair Chance Ordinance and the California Fair Chance Act

City of LA:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.