Operations Support & Strategy Manager

WelbeHealth, LLC.; San Francisco (CA); On-site; USD 109,000 - 144,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

PTO + holidays + sick days

401(k) with match

Base salary plus bonus

Job summary

WelbeHealth in California seeks an Operations Support & Strategy Manager to lead end-to-end enterprise operations improvements, drive cross-functional initiatives, and build scalable processes that enhance care delivery. This role requires hands-on leadership across markets, data-driven decision making, and translating complex challenges into clear playbooks.

You will develop training materials, SOPs, and workflows, present KPIs to leadership, and mentor junior staff while traveling 20–25%.

Qualifications

• Must be located in California (Southern California preferred).
• Travel 20-25% based on projects.
• Willing to work evenings, nights, weekends, and overtime.
• Bachelor’s degree required.
• Lean Six Sigma Black Belt certification or related methodologies desired.
• Minimum of four years in project and process improvement in healthcare; PACE experience preferred.
• Experience managing enterprise operations initiatives with minimal direction.
• Hands-on facilitator with experience guiding junior team members.
• Experience leading teams with direct reports.
• Microsoft Office competency.
• Experience with Electronic Medical Records platforms.
• Strong analytical thinking, and verbal/written communication and presentation skills.

Responsibilities

• Independently manage end-to-end enterprise operations improvement initiatives to yield simplified, repeatable, scalable processes.
• Create and conduct presentations on indicators of clinical excellence for cross-functional teams.
• Develop training materials, SOPs, workflows, and other support resources.
• Contribute to operations playbooks, handbooks, checklists, and department guides.
• Lead cross-functional work groups to drive complex initiatives across functions and markets.
• Utilize complex data to inform recommendations.

Skills

Lean Six Sigma

Data analysis

Presentation skills

Verbal & written communication

Microsoft Office

EMR platforms

Team leadership

Education

Bachelor’s degree

Lean Six Sigma Black Belt certification

Tools

EMR platforms

Microsoft Office

Job description

About WelbeHealth

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

Operations Support & Strategy Manager

The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support. The Operations Support & Strategy Manager is an individual contributor who plays a hands-on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively. This role works to identify gaps where additional clarity and improvement in enterprise operations processes are required, and works closely with impacted teams to achieve reliable, hard-wired processes that facilitate operational excellence.

Role Differentiators

• Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery
• Owns end-to-end enterprise initiatives, influencing both strategy and execution across multiple markets and cross-functional teams

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

Day-to-Day

• Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
• Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way
• Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
• Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
• Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations
• Utilize complex data to inform recommendations

Job Requirements

• Must be currently located and residing in the state of California (Southern California preferred)
• Must be comfortable with 20-25% of travel based on projects and business needs
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
• Bachelor’s degree
• Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
• Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
• Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
• Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
• Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
• Microsoft Office competency
• Experience with Electronic Medical Records platforms
• Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills

We’re Looking For

We are seeking an Operations Support & Strategy Manager who thrives in solving complex operational challenges, driving cross-functional initiatives, and building scalable processes that enhance care delivery. If you are passionate about improving healthcare operations and making a meaningful impact on the lives of vulnerable seniors, we’d love to hear from you.

Compensation and Benefits

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$109,240—$144,197 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition or genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.