Operations Support Specialist L3

Oak Leaf Solutions; Hanover (MD); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Premium Medical Coverage

Tricare Supplement

Dental & Vision Insurance

Disability Insurance

Life Insurance

401(k) with Company Contribution

Paid Leave

Professional Development

Wellness Perks

Military Family Support

Job summary

Oak Leaf Solutions is seeking an Operations Support Specialist in Hanover, MD, to monitor and triage work items, analyze information for government decision makers, and route actions to stakeholders. A current TS/SCI clearance with a Maryland polygraph is required.

The ideal candidate will have 6+ years of relevant experience with an Associate's degree (or 5+ with a Bachelor's, 3+ with a Master's; 2 extra years may substitute for an Associate's).

Qualifications

• Current TS/SCI clearance with MD polygraph required.
• 6+ years of relevant experience with an Associate's degree, 5+ years with a Bachelor's, or 3+ years with a Master's; 2 more years may substitute for an Associate's degree (total 8).
• Degree in Law, Business, Accounting, or related fields (e.g., Finance, Economics, Management, IT).

Responsibilities

• Monitor and triage incoming work items; analyze and compile information for new actions; route actions to stakeholders.
• Analyze and summarize key points for government decision makers; organize and relay responses.
• Prepare meeting agendas; record decisions; track follow‑up actions to closure.
• Collect and compile information to report statuses and metrics.
• Train new team members.
• Assist in designing and creating web pages, data storage mechanisms, and documenting procedures.
• Assist in implementing operating methods to improve processing and distribution of information and controls.

Skills

Quality control

Coordinate actions

Draft SPF coordination

Summarize for decision makers

Train new team members

Design web pages and data storage

Improve information processing

Education

Associate's degree

Bachelor's degree

Master's degree

Job description

An active TS/SCI security clearance with a FULL SCOPE polygraph is required for consideration.

Location: Hanover, MD

Salary Range: 120-130K

Relevant experience must be performing compliance, legal, auditing, or related work, and also include working in an area directly related to Customer missions (e.g., collection, intelligence, cybersecurity).

The ideal candidate will be responsible for the following:

Monitors and triages incoming work items, analyzes and compiles information to create new actions, routes actions to appropriate stakeholders, documents and tracks actions to completion, analyzes and summarizes key points relevant to government decision makers, organizes and relays government responses.

The Level 3 Operations Support Specialist shall possess the following capabilities:

• Perform quality control on incoming requests, monitor, and process requests to closure.
• Perform quality control on incoming work items.
• Generate new actions based on incoming requests.
• Communicate and coordinate actions with stakeholders.
• Draft, format, and facilitate coordination of SPFs.
• Analyze and summarize key points relevant to government decision makers.
• Prepare meeting agendas, record decisions, and track follow‑on actions to closure.
• Collect and compile information to report statuses and metrics.
• Train new team members.
• Assists in designing and creating web pages, data storage mechanisms and, documenting new and existing procedures.
• Assists in the implementation of operating methods to improve processing, distribution of information, and process controls.

Requirements

• A current and active TS/SCI Clearance with a MD Polygraph is required to be considered.
• Requires six (6) years of relevant experience and an Associate's degree, or five (5) years of relevant experience and a Bachelor's degree, or three (3) years of relevant experience and a Master's Degree. Two (2) additional years of relevant experience may be substituted for an Associate's degree for a total of eight (8) years.
• Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).

About Oak Leaf Solutions

Founded in 2008, Oak Leaf Solutions is a mission-driven small business delivering advanced systems engineering, cybersecurity, and technical operations to U.S.Government customers.We specialize in high-impact work that supports national security, while cultivating a culture that values innovation, integrity, and employee well-being.At Oak Leaf, you’ll find a place where your skills make a difference-and where your compensation reflects your value. We offer highly competitive salaries, exceptional benefits, and meaningful opportunities for professional growth. Veterans, reservists, and cleared professionals are strongly encouraged to apply. Learn more at www.oakleafsolutions.net.

What We Offer

Our benefits are designed to take care of you-at work, at home, and everywhere in between:

• Premium Medical Coverage
• Tricare Supplement Plan - 100% employer-paid for employees, 80% for dependents
• Dental & Vision Insurance - 100% employer-paid
• Disability Insurance - 100% employer-paid
• Life Insurance - $100,000 policy, 100% employer-paid
• 401(k) with Company Contribution - Pre-tax or Roth, with up to $5,000/year in contributions
• Generous Paid Leave - 15 PTO days + 11 federal holidays + up to 12 weeks parental leave
• Professional Development - Up to $5,250/year for certifications, training, and education
• Wellness Perks - Gym membership reimbursement (up to $50/month) + CareFirst Blue365 discounts
• Support for Military Families - Pay differential for active duty reserve service
• ...and more.