Operations Support Specialist III

Intervention; Northern (KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Intervention, Inc. in Henderson, CO is seeking an Operations Support Specialist III to help keep program operations running smoothly. You will process client intakes, maintain client data, and prepare reports and billing, ensuring accuracy and timeliness.

The role requires an AA or equivalent, at least two years of related experience, proficiency with Microsoft Office, and strong attention to detail. You’ll support staff, attend meetings, and help coordinate inmate/intake processes while

Qualifications

• Associate’s degree or equivalent; 2 years experience or training.
• Proficiency with Microsoft Office; data entry and reporting.
• Background check required; valid driver’s license preferred.

Responsibilities

• Process client intakes and maintain client data.
• Prepare reports and billing.
• Schedule fingerprinting and coordinate new resident intakes.
• Attend weekly staff meetings and take minutes.
• Maintain confidentiality and uphold company values.

Skills

Data entry

Reporting

Phone system

Communication

Calm under pressure

Cultural awareness

Team collaboration

Background check

Driver's license

Education

AA degree or equivalent

2 years experience or training

Tools

Microsoft Office

Job description

Do you want to make a difference and change lives EVERY DAY? Do you have what it takes to be a positive influence on people in the criminal justice system?

Make a difference by working with a company committed to enhancing client’s success. RISE UP with us by incorporating our values every day.

Respect, Integrity, Service, Empathy, Understanding, Professionalism, Intervention, Inc.

Intervention, Inc., a Colorado non-profit, provides services within the criminal justice system across the state of Colorado including sobriety monitoring (UAs/BAs), electronic monitoring, probation supervision and community corrections.

We Offer:

• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field
• Medical, dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation and sick time
• Pay incentive for bilingual (Spanish/English)
• Intervention is a qualified employer under the public service student loan forgiveness (PSLF) program

OVERVIEW

Completes a variety of administrative tasks to support program operations, such as processingclientintakes,maintainingclient data, andpreparing reports and billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support, promote and adheretothemission,valuesand Code ofConductofInterventionInc.
• Regular and predictable attendance.
• Attend requiredtrainingsand meetings; applyskills and knowledge.
• Drivespersonalcarto other sites asrequired, including in adverse weather.
• Provide support to administrative support staff and management, such asmaintainingand collectingbasic employee HR information,maintainingand order supplies, or other tasks
• Completevarietyofadministrative tasks asdirected.
• Attend andtake minutes for weekly staff meetings.
• May updatewaitlist, ensuring it is up to date and accurate.
• Mayensure close out and audit of client files andmaintainterminated client filing system.
• Create and deliver residential client files for Mainofficetimely.
• Manage and update client information indatabasessystemstimelyand accurately.
• Schedule new hires to be fingerprinted within 15daysof hire, follow-up andensureis completed.Submit results to HR.
• Submit applicant background request information to CCIB and forward results to hiring manager and HR.
• Schedule clients for photographing and fingerprinting twice a month (site dictated).
• Track client terminations to coordinate new client intakes.
• Verify client location and sentencing information using various databases.
• May create and issue client IDs.
• May upload MITTS in ETRAC, open timeline, and if applicable, flag VRA.
• Enter client sentencing information and other client information into ETRAC.
• Manage and update client information in the ETRAC and CCIB databasesystems timely.
• Communicateintakeinformation to staff and stakeholders.
• Schedule and coordinate new resident intakes with the Department of Corrections and the Countyjail.
• Coordinate information and prepare a variety of reports such as statistical, vendor,billingand/or client informationtimelyand accurately.
• Carry out all duties/responsibilitiesin accordance withCompany values, policies and procedures, applicablelawsand contractualobligations.
• Maintainconfidentiality of client andcompanyinformation.
• ReflectInterventionInc.s’commitment to treating allpersonswith dignity and respect.

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Associate's degree (AA) or equivalent from accredited two-year college or technical school.
• AND2yearsexperienceand/or training; ORequivalent combination of education and experience.

SKILLS

• Ability to enter data, generate reports and create communications from variety of software programs and databases including Microsoft Office suite
• Ability to operate multi-line telephone system
• Ability to communicate effectively both verbally and in writing
• Ability to remain calm in stressful situations
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base.
• Must pass background check and have ability to access to state criminal databases
• Valid drivers license preferred

Title: Operations Support Specialist III

Starting Pay: $21.22/hr

Hours: M-F day shift

Location: Henderson, CO (Adams County)

Colorado Residents:In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Deadline:Open until filled