Operations Support Specialist III

Intervention; Colorado; On-site; USD 37,517 - 50,758; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays, vacation and sick time

401(k) with company match and vesting

Public service loan forgiveness (PSLF)

Job summary

Intervention Inc in Henderson, CO seeks an Operations Support Specialist III to handle a range of administrative tasks supporting program operations, including client intake processing, data maintenance, and billing reports.

The role emphasizes accuracy, confidentiality and adherence to company values, with opportunities for training, growth, and a competitive benefits package. Starting pay is $21.22/hr, with a Monday-Friday day shift.

Qualifications

• Associate's degree (AA) or equivalent from accredited two-year college or technical school.
• AND 2 years' experience and/or training; OR equivalent combination of education and experience.

Responsibilities

• Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc.
• Regular and predictable attendance.
• Attend required trainings and meetings; apply skills and knowledge.
• Drive personal car to other sites as required, including in adverse weather.
• Provide support to administrative support staff and management, such as maintaining and collecting basic employee HR information, maintaining and order supplies, or other tasks.
• Complete variety of administrative tasks as directed.
• Attend and take minutes for weekly staff meetings.
• May update waitlist, ensuring it is timely and accurately.
• May ensure close out and audit of client files and maintain terminated client filing system.
• Create and deliver residential client files for Main office timely.
• Manage and update client information in database systems timely and accurately.
• Schedule new hires to be fingerprinted within 30 days of hire, follow-up and ensure is completed. Submit results to HR.
• Submit applicant background request information to CCIB and forward results to hiring manager and HR.
• Schedule clients for photographing and fingerprinting twice a month (site dictated).
• Track client terminations to coordinate new client intakes.
• Verify client location and sentencing information using various databases.
• May create and issue client IDs.
• May upload MITTS in ETRAC, open timeline, and if applicable, flag VRA.
• Enter client sentencing information and other client information into ETRAC.
• Manage and update client information in the ETRAC and CCIB database systems timely.
• Communicate intake information to staff and stakeholders.
• Schedule and coordinate new resident intakes with the Department of Corrections and the County jail.
• Coordinate information and prepare a variety of reports such as statistical, vendor, billing and/or client information timely and accurately.
• Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations.
• Maintain confidentiality of client and company information.
• Reflect Intervention Inc.'s commitment to treating all persons with dignity and respect.

Skills

Data entry and reports

Phone system operation

Effective communication

Calm under pressure

Cultural competence

Teamwork

Background check

Driver's license

Education

Associate's degree (AA) or equivalent

2 years' experience or training

Job description

Do you want to make a difference and change lives EVERY DAY? Do you have what it takes to be a positive influence on people in the criminal justice system?

Make a difference by working with a company committed to enhancing client's success. RISE UP with us by incorporating our values every day.

Respect, Integrity, Service, Empathy, Understanding, Professionalism.

Intervention, Inc, a Colorado non-profit, provides services within the criminal justice system across the state of Colorado including sobriety monitoring (UAs/BAs), electronic monitoring, probation supervision and community corrections.

We Offer:

• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field
• Medical, dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation and sick time
• Pay incentive for bilingual (Spanish/English)
• Intervention is a qualified employer under the public service student loan forgiveness (PSLF) program

OVERVIEW

Completes a variety of administrative tasks to support program operations, such as processing client intakes, maintaining client data, and preparing reports and billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc.
• Regular and predictable attendance.
• Attend required trainings and meetings; apply skills and knowledge.
• Drive personal car to other sites as required, including in adverse weather.
• Provide support to administrative support staff and management, such as maintaining and collecting basic employee HR information, maintaining and order supplies, or other tasks.
• Complete variety of administrative tasks as directed.
• Attend and take minutes for weekly staff meetings.
• May update waitlist, ensuring it is timely and accurately.
• May ensure close out and audit of client files and maintain terminated client filing system.
• Create and deliver residential client files for Main office timely.
• Manage and update client information in database systems timely and accurately.
• Schedule new hires to be fingerprinted within 30 days of hire, follow-up and ensure is completed. Submit results to HR.
• Submit applicant background request information to CCIB and forward results to hiring manager and HR.
• Schedule clients for photographing and fingerprinting twice a month (site dictated).
• Track client terminations to coordinate new client intakes.
• Verify client location and sentencing information using various databases.
• May create and issue client IDs.
• May upload MITTS in ETRAC, open timeline, and if applicable, flag VRA.
• Enter client sentencing information and other client information into ETRAC.
• Manage and update client information in the ETRAC and CCIB database systems timely.
• Communicate intake information to staff and stakeholders.
• Schedule and coordinate new resident intakes with the Department of Corrections and the County jail.
• Coordinate information and prepare a variety of reports such as statistical, vendor, billing and/or client information timely and accurately.
• Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations.
• Maintain confidentiality of client and company information.
• Reflect Intervention Inc.'s commitment to treating all persons with dignity and respect.

MINIMUM QUALIFICATIONS

• Associate's degree (AA) or equivalent from accredited two-year college or technical school.
• AND 2 years' experience and/or training; OR equivalent combination of education and experience.

SKILLS

• Ability to enter data, generate reports and create communications from variety of software programs and databases including Microsoft Office suite
• Ability to operate multi-line telephone system
• Ability to communicate effectively both verbally and in writing
• Ability to remain calm in stressful situations
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base.
• Must pass background check and have ability to access to state criminal databases
• Valid driver's license preferred

Title: Operations Support Specialist III

Starting Pay: $21.22/hr

Hours: M-F day shift

Location: Henderson, CO (Adams County)

Click here to learn more about Intervention Inc or go to www.int-cjs.org/employment

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Application deadline: open until filled