Operations Support Specialist - Healthcare - Monday through Friday Onsite

Guidehouse Inc.; Lewisville (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Paid Holidays

401(k) Retirement Plan

Tuition Reimbursement

Zusammenfassung

Guidehouse is seeking a Patient Account Representative to support Patient Financial Services in daily operations, reporting, and EOB review at our Lewisville, TX office. The role involves processing outgoing correspondence, updating patient data, and handling special projects within a Monday–Friday schedule from 8:00 AM to 5:00 PM CT.

The ideal candidate has 0–2+ years of healthcare or customer service experience, with basic PC skills and familiarity with Word and Excel.

Qualifikationen

• 0-2+ years work experience in healthcare, business, retail, customer service.
• PC skills in Windows environment.

Aufgaben

• Document and distribute all business-related requests and correspondence from patients and insurance companies.
• Process all outgoing correspondence daily.
• Update patient demographic and insurance information.
• Review EOBs and post to client system.

Kenntnisse

Customer service

Healthcare knowledge

Attention to detail

Ausbildung

High School Diploma or GED

Tools

Word

Excel

Jobbeschreibung

Job Family : Patient Account Representative

Travel Required : Up to 10%

Clearance Required : None

The PFS Operations and Support Representative is responsible for supporting Patient Financial Services in daily operations, reporting, Explanation of Benefits review, and special projects. This position will also perform all job-related duties as assigned.

This is a full-time, Monday - Friday position based at the Centralized Business Office in Lewisville TX . Work schedule is Monday through Friday working between the hours of 8:00 AM - 5:00 PM CT.

• Copying
• Faxing
• Printing
• Uploading
• EOB Review
• Process incoming and outgoing correspondence
• Special projects
• Update patient address in client system
• Posting correspondence in client system
• Outgoing Mail Processes

Duties and Responsibilities

• Document and distribute all business-related requests and correspondence from patients and insurance companies.
• Process all outgoing correspondence daily.
• Retrieve and complete all designated requests.
• Complete all assigned projects in a timely manner.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Complete all internal requests.
• Complete all copying and printing requests for Patient Financial Services.
• Update patient demographic and insurance information.
• Review EOB's
• Perform special projects to identify, and reconcile, payer specific issues.

What You Will Need

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
• 0-2+ years work experience in a healthcare, business, retail, customer service setting.

What Would Be Nice to Have

• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.

What We Offer :

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.