Operations Support Specialist 2

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition assistance

Paid parental leave

Life and disability insurance

Flexible schedules

Relocation assistance

Job summary

Los Alamos National Laboratory is seeking an Operations Support Specialist 2 to assist with quality assurance, records management, and process-improvement initiatives within the Sigma Division. The role emphasizes documentation accuracy, compliance, and timely delivery of quality-focused operations support.

Responsibilities include supporting QA activities, documenting processes, and coordinating with stakeholders to resolve risks and gaps while maintaining a strong safety and security mindset.

Qualifications

• Experience supporting quality assurance, compliance, or process improvement for operations
• Strong understanding of quality assurance and records management
• Experience following established procedures and requirements
• Ability to identify documentation gaps or compliance risks and escalate as needed
• Strong attention to detail and organizational skills
• Clear written and verbal communication skills
• Proficiency with Microsoft 365
• Commitment to safety, security and compliance

Responsibilities

• Support quality assurance activities across Sigma Division
• Assist with execution and documentation of quality-related operational processes
• Support process improvement initiatives and program development
• Support operational effectiveness reviews and issues management actions
• Assist with the creation of documentation related to quality assurance, process improvement, and programmatic operations
• Maintain accurate records and documentation to support audits, assessments and compliance documents
• Coordinate with team members and stakeholders to support on-time, high-quality deliverables
• Identify and elevate risks, documentation gaps, or process inconsistencies
• Provide customer service and administrative operational support as needed

Skills

Quality assurance

Records management

Process documentation

Attention to detail

Communication skills

Safety and compliance

Education

Associate's Degree

Tools

Microsoft 365

Job description

What You Will Do

This position is open for external candidates only to apply.

Support Sigma Operations process-improvement based work with a strong emphasis on quality assurance and compliance. This role focuses on assisting, learning, and executing quality-focused operational tasks while supporting process improvement initiatives led by senior staff. You will help ensure work is documented, compliant, and completed accurately, maintaining focus on quality assurance, process improvement, and programmatic operations.

Specific duties of the position include, but are not limited to, the following:

Operations Support Specialist 2

• Support quality assurance activities across Sigma Division
• Assist with execution and documentation of quality-related operational processes
• Support process improvement initiatives and program development
• Support operational effectiveness reviews and issues management actions
• Assist with the creation of documentation related to quality assurance, process improvement, and programmatic operations
• Maintain accurate records and documentation to support audits, assessments and compliance document and records requirements
• Coordinate with team members and stakeholders to support on‑time, high‑quality deliverables
• Identify and elevate risks, documentation gaps, or process inconsistencies
• Provide customer service and administrative operational support as needed

What You Need

Minimum Job Requirements:

• Experience supporting quality assurance, compliance, or process improvement for operations work
• Strong understanding of quality assurance and records management
• Experience following established procedures and requirements
• Ability to identify documentation gaps or compliance risks, escalating issues when appropriate
• Strong attention to detail and organizational skills
• Clear written and verbal communication skills
• Proficiency with Microsoft 365
• Commitment to safety, security, and compliance

Education/Experience: Position requires a Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications:

• Experience working within a Quality Management System (QMS)
• Exposure to audits, assessments, or quality reviews
• Familiarity with Lean, Six Sigma, 5S, or Human Performance Improvement (HPI)
• Experience supporting technical environments
• Active Q clearance

Work Location:

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position commitment:

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security.

Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position:

Term status Laboratory employees applying for regular-status positions are converted to regular status.

Equal Opportunity:

Los Alamos National Laboratory is an equal opportunity employer.

All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations.

The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request such an accommodation, please send an email to [e-mail] or call (505)-664-6947.