Quality Services Group Leader (QPA Manager 4)

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 140,000 - 180,000; Full time

Job summary

Los Alamos National Laboratory in Los Alamos, NM seeks a Group Leader for the Quality Support Services (QSS) within the IQPA Leadership Team. You will manage deployed quality professionals across the Laboratory and coordinate with Capital Projects on new construction, modifications, and maintenance programs.

This senior role requires expert technical leadership, staffing and budget experience, and strong collaboration and communication with Federal oversight partners and program owners. U.S.

Qualifications

• Expert-level leadership of technical operations with strategic decision-making.
• Line management experience with staffing and budget planning in deployed services.
• Quality assurance leadership for complex/high-hazard operations or programs.
• Advanced teamwork and collaboration to implement new service delivery processes.
• Excellent communication with federal oversight partners and program owners.
• Must be able to obtain and maintain a DOE Q clearance (U.S. Citizenship).

Responsibilities

• Serves as the primary interface between IQPA and customers seeking deployed quality services.
• Coordinating successful quality assurance support of projects and programs to ensure their success.
• Managing the capabilities of the group to maximize mission impact.
• Integrating QSS with IQPA quality programs, policies, tools, and personnel.
• Interpreting requirements, planning strategically, and managing day-to-day operations and resources.

Skills

Technical leadership

Staffing and budgeting

Quality management

Collaboration

Communication

DOE Q clearance

Education/Experience requirement

Education

Bachelor's degree

12 years related experience

Job description

What You Will Do

This position is open for both internal and external candidates to apply.

What You Will Do

This position is open for both internal and external candidates to apply.

You will be a part of the Institutional Quality and Performance Assurance (IQPA) Leadership Team as the Group Leader for the Quality Support Services (QSS) Group. You will report to the IQPA Division Leader and be responsible for managing the Deployed Quality and Project Execution teams. The focus of QSS is to provide deployed quality professionals across the Laboratory and interface with Capital Projects on new construction, modifications, and maintenance projects. Overall, you will support the Laboratory mission by providing expert level quality support, executing strategic leadership, facilitating performance improvement, strengthening quality culture, and advancing the Laboratory's growth as a learning organization. Your responsibilities will include:

• Serves as the primary interface between IQPA and customers seeking deployed quality services.
• Coordinating successful quality assurance support of projects and programs to ensure their success.
• Managing the capabilities of the group to ensure that the QSS group can have maximum impact on the mission of LANL.
• Managing the overall integration of QSS with IQPA Quality programs to include the relevant policies, tools, processes, and personnel in support of the Laboratory mission.
• Interpreting requirements, engaging in strategic planning, and managing day-to-day operations of the group and strategizing the allocation of resources and programs in support of the mission.

What You Need

Minimum Job Requirements

Technical Leadership/Influence: Expert-level experience leading technical operations and demonstrating effective decision-making and creative problem-solving including skills in researching and recommending alternative solutions to problems and ability to clarify technical program requirements for a tailored application.

Staffing and Budget Experience: Experience as a line manager supervising staff and the planning and execution of developing and implementing staffing and budget plans in a deployed services (direct funded) environment and then delivering the necessary support to programs with diverse needs.

Quality Management: Demonstrated ability to operate at a strategic level, planning and managing quality assurance in support of complex and/or high-hazard operations or programs.

Collaboration: Advanced experience with team building and collaboration to develop, implement, and manage innovative service delivery processes.

Communication: Excellent interpersonal, oral and written communication skills that include reporting on operations and business programs to Federal oversight partners and program owners, higher-level management, customers and stakeholders.

Clearance: Ability to obtain and maintain a DOE 'Q' Clearance, which typically requires U.S. Citizenship.

Education/Experience: Position requires a Bachelor's Degree from an accredited institution and 12 years related experience; or, an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications

LANL Mission: Familiarity with the LANL mission and programs to include NQA-1 implementation and DOE 414.1D.

DOE/NNSA Mission: Understanding of the DOE/NNSA mission and experience working with NNSA oversight personnel (Site Offices).

Quality Standards: Experience leading work activities that provide integration of one (or more) of the following: 10 CFR 830 Subpart A Quality Assurance Requirements, DOE Order 414.1D Quality Assurance, Nuclear Quality Assurance (NQA-1) Consensus Standard, or SD330, Los Alamos National Laboratory Quality Assurance Program.

Process Improvement Experience: Experience executing improvement projects, including some familiarity with Lean Six Sigma and/or Agile frameworks.

Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position Commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants: Applicants are strongly encouraged to include a comprehensive cover letter addressing how they meet the Minimum Requirements and Desired Qualifications listed above.

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid maternity and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2: Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements * for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

• Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test

The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular Position

Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants

Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.

Incentive Compensation Program

Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, September 30th. The annual distribution is prorated based on the number of months in the eligible position.

Equal Opportunity

Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call 1-505-664-6947 option 2.