Operations Support Specialist

cwi; Stevens Point (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Children's Wisconsin is hiring for roles in the Mental and Behavioral Health team located in Stevens Point, WI. The position involves greeting clients, handling calls, scheduling, and other clerical tasks to support program operations.

We offer both full-time and part-time (20 hours/week) opportunities. The environment emphasizes a safe, respectful, and inclusive workplace for all staff and families.

Qualifications

• High School graduate or GED/HSED required.
• Associate's Degree in business, computer applications, human services, or related field preferred.
• Less than 1 year of office or customer service experience required.
• 3–5 years office or customer service experience preferred.

Responsibilities

• Greet and check-in patients, clients, participants and visitors; manage phone calls and schedule appointments.
• Monitor waiting room and office activity with safety, quality and efficiency in mind.
• Serve as a liaison between staff and environmental and facility services or external services.
• Maintain office environment: order supplies, maintain records, directories and equipment.
• Assist with program needs: background checks, distribute program supplies, schedule and set up classes and events.
• Support data entry in electronic systems and train end users on systems.

Education

High School diploma or GED/HSED

Associate's Degree preferred

Job description

At Children's Wisconsin, we believe kids deserve the best.

Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect.

We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family.

Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin.

• Foster Care
• Treatment Foster Care
• Adoption
• Respite Care
• Child Advocacy Centers
• Family Case Management
• Family Finding

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

We are hiring for both a full-time and part-time (20 hours/week) position.

Job Summary

Performs all activities related the needs of the office and programs offered at the location. Greets and checks-in patients, clients, participants and visitors, manages phone calls, schedules appointments, and performs other clerical duties.

Essential Functions

• Monitors all activity of waiting room and/or office environment with safety, quality and efficiency in mind.
• Facilitates incoming and outgoing communication (phone, email, mail, faxes, letters etc.) to support the needs of the location and programs.
• Serve as a liaison between staff and CW environmental and facility services and/or external environmental and facility service organizations/property managers.
• Maintains office environment to include but not limited to: ordering supplies, maintaining MSDS data, records management, maintaining staff/office directories, and office equipment maintenance
• Assists with program needs such as conducting background checks; ordering, organizing and distributing program supplies; and scheduling, supporting, and setting up program classes and events.
• Maintains department/P cards and completes monthly reconciliation and submission of receipts in Workday.
• Confirms completion of consumer paperwork such as annual consents, release of information, program specific forms etc.
• Assists with data entry (Epic, ewisacwis, FRCS, CareManager, Certify, DAISEY, etc.) including, but not limited to case record review, scoring, etc.
• Assists with training end users related to electronic systems. Understands system capabilities and is a resource to others.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Associate's Degree in business, computer applications, human services, or related field preferred

Experience

• Less than 1 year of experience in office or customer service required
• 3-5 years office or customer service related experience preferred

This position will support our Mental and Behavioral Health team and is located at our office in Steven's Point which is at 1466 Water St. 54481.

We are seeking one full-time (M-F 8-5pm) and one part-time (20 hours/week; flexible with hours).

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.