Operations Support Specialist

NVVA; Sterling (VA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Virginia Volleyball Center in Sterling, VA is seeking an Operations Support Specialist to ensure smooth daily operations across Galaxy, Youth Academy, and Classes. You will support customer service, assist in resolving issues, and manage logistics for programs and events.

This role provides administrative and financial support, handles Amilia entries, tracks attendance, and coordinates tournament registrations.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal communication abilities.
• Customer service experience with problem-solving capabilities.
• Proficiency in office software (Google Workspace).
• Ability to manage multiple projects and deadlines simultaneously.
• Experience with database management is preferred.
• Knowledge of youth sports program operations is a plus.

Responsibilities

• Serve as a secondary point of contact for customer service inquiries and resolve escalated issues with program managers.
• Coordinate logistics for Galaxy, Youth Academy, and Class programs, including supplies, schedules and communications.
• Manage Amilia registrations, ensure accounts are up to date and attendance is tracked.
• Perform inventory management and order office supplies and customer experience items.
• Handle registrations for tournaments and ensure payments and documentation are completed on time.
• Support operational efficiency by maintaining records, timelines, and coordinating with program leads.

Skills

Organizational skills

Verbal communication

Customer service

Google Workspace

Multitasking

Database management

Youth sports operations

Tools

Google Workspace

Job description

Position Summary The Operations Support Specialist plays a critical role in ensuring smooth daily operations across multiple programs, including Galaxy, Youth Academy, and Classes. This position supports customer service functions, assists in resolving escalated issues, manages logistical needs for programs and events, and provides administrative and operational support to maintain efficiency and enhance the customer experience.

Key Responsibilities

Customer Service & Issue Resolution

• Serve as a secondary point of contact for customer service inquiries.
• Assist in resolving escalated customer issues in collaboration with program managers.
• Provide clear, timely communication with customers and staff regarding program details, timelines, and updates.

Program Logistics

• Coordinate the ordering of medals, t-shirts, and other event materials.
• Support logistics for Galaxy, Youth Academy, and Class programs, ensuring supplies, schedules, and communications are accurate and timely.

Administrative & Financial Support

• Manage Amilia entries, ensuring registrations are complete and accounts are updated.
• Track and manage attendance.
• Maintain inventory and order office supplies and customer experience items as needed.
• Perform closing duties for merchandise.

Event & Tournament Coordination

• Handle registrations for tournaments and ensure payment and documentation are completed on time.
• Assist in preparing necessary materials and resources for event staff and participants.
• Provide compliance by confirming all guests have registered their entry to the building
• Maintain basic sanitation and organization of the facility
  

Operational Efficiency

• Maintain records, documents, and timelines to ensure operational consistency.
• Collaborate with program leads to proactively identify and resolve operational challenges.
• Support initiatives to improve workflows, communication, and customer satisfaction.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal communication abilities.
• Customer service experience with problem-solving capabilities.
• Proficiency in office software (e.g., Google Workspace).
• Ability to manage multiple projects and deadlines simultaneously.
• Experience with database management is preferred.
• Knowledge of youth sports program operations is a plus.

Work Environment

• This role requires both office-based administrative work and on-site support for programs and events.
• Evening or weekend availability during peak seasons.