Operations Support Specialist

Socket.dev; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

ESOP ownership

Discretionary bonus

401k with match

Rich benefits package

Generous PTO

8 paid holidays

Professional development

Job summary

Felix Construction is seeking an Operations Support Specialist to provide advanced operations support across multiple business units, including ERP data entry, project records and data governance. Working under limited supervision, this role functions as a senior technical specialist, independently handling highly complex transactions and supporting data accuracy.

You will mentor OSS I and II, review contracts, and contribute to SOP development while helping resolve document control and closeout

Qualifications

• Experience with ERP data entry for complex projects.
• Ability to read and interpret contracts and ERP instructions.
• Strong communication and ownership of tasks.
• Self-starter with limited supervision.
• Detail-oriented and organized.

Responsibilities

• Performs advanced ERP data entry for complex projects.
• Resolves non-routine discrepancies.
• Reviews OSS I and II work for accuracy.
• Maintains records and documentation.
• Manages contract review and stewardship.
• Resolution of complex document control and closeout issues.
• Mentors OSS I and II.
• Supports SOP development.
• Serves as SME, troubleshooting issues and recommending process improvements.

Skills

Organized

Attention to detail

ERP input

Communication skills

Self-starter

Independent worker

Tools

ERP software

Job description

Felix Construction has been building critical water and wastewater infrastructure since 1987, proudly serving the Phoenix and Dallas markets. We’ve kept the close, family-owned feel of our early days while earning the reputation and recognition of a leading general contractor.

Our projects are local, so you don’t live out of a suitcase — you live your life. This commitment to our team and values has earned us recognition as the #1 Top Workplace in Arizona and the #2 Top Workplace in the USA for midsize business in construction from USA Today/ AZcentral.com.

And here’s what truly sets us apart: Felix is the only General Contractor in Arizona with in-house General Contracting, Electrical, and Industrial Controls UL508A-certified panel shop—all under one roof. We’ve grown into a $200M company with 400+ employee-owners by keeping it simple: work hard, work safe, and do it right.

We Build What Matters.

Felix Construction Company is seeking an Operations Support Specialist to provide advanced operations support across multiple business units, including ERP support, project records and data governance. Working under limited supervision, this role functions as a senior technical specialist, independently handling highly complex transactions, resolving escalated issues, and supporting consistency in processes and data accuracy.

What You'll Do

• Performs advanced ERP data entry for complex projects
• Resolves non-routine discrepancies
• Reviews OSS I and II work for accuracy
• Maintains records and documentation
• Manages contract review and stewardship
• Resolution of complex document control and closeout issues
• Mentors OSS I and II
• Supports SOP development
• Serves as the primary subject matter expert within the assigned specialty area, providing advanced
  troubleshooting, issue resolution, technical guidance, and recommendations for process improvement

Who You Are

• Organized, detail oriented team member with ability to work independently and exercise sounds judgement.
• Ability to read and interpret general business documents such as contracts, job data entryand ERP input instructions
• Strong communication skills and a demonstrated ability to take direction, then take ownership
• Trustworthy, dependable, and able to consistently follow through
• Self-starter mentality; comfortable operating with limited oversight

Why Join Felix Construction

Felix Construction is more than a company—we are an employer and contractor of choice with the leadership and infrastructure to sustainably execute on our growth and deliver on our brand promise. We provide the tools, support, and environment where talented individuals grow while delivering projects communities depend on. Don’t just find a job—build a future with Felix Construction. We offer:

• Become an Owner, Not Just an Employee:
• As a 100% employee-owned company, our success is your success. Our ESOP program is the foundation of our culture, fostering a unique environment of shared accountability, commitment, and reward.
• Discretionary annual bonus program
• 401k with 6% employer match
• Rich benefits package with substantial employer contribution
• Generous Time Off Policy (PTO)
• 8 paid company holidays
• Professional development programs, team activities, and organized volunteer initiatives