Mission Support Specialist

Customs and Border Protection; El Paso (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Customs and Border Protection, Office of Chief Counsel, in El Paso, TX, seeks experienced administrative professionals at GS-9/GS-11 levels. The role focuses on admin/management services, personnel and contracts, logistics, and records management.

Responsibilities include advisory services, delivering briefings, and developing new procedures to improve operations and customer service. Requires explicit resume alignment with the standards.

Qualifications

• 1 year of specialized experience at GS-9 level providing admin/management services.
• Experience at GS-11 level including program reviews and advisory services.

Responsibilities

• Developing and delivering briefings, status reports, and official correspondence.
• Designing and implementing new or revised administrative program methods.

Skills

Admin & ops

Contract administration

Logistics coordination

Briefings & reports

Education

Education substitution GS-9

Education substitution GS-11

Job description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Chief Counsel (OCC), located in El Paso, TX. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing administrative and management services essential to office operations, including personnel, equipment, financial management, regional procedures, contracts, logistics, and records management. Participating in and making recommendations to management regarding programs, projects, and activities within assigned areas. Offering advisory and technical services on substantive organizational functions and work practices. Developing and delivering briefings, status reports, and correspondence to promote understanding and acceptance of findings and recommendations. Creating new or improved administrative program work methods, approaches, or procedures to deliver effective services to customers.

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing comprehensive administrative and management services for office operations, including personnel management, equipment procurement, financial oversight, regional procedures, contract administration, logistics coordination, and records management. Participating in program and project reviews, offering recommendations to management regarding improvements, resource allocation, and operational effectiveness in assigned areas. Delivering advisory and technical services to staff and management on substantive organizational functions and work practices, ensuring compliance with policies and regulations. Developing and presenting briefings, status reports, and official correspondence to communicate findings, recommendations, and program updates to stakeholders, fostering understanding and acceptance. Designing and implementing new or revised administrative program work methods, approaches, or procedures to enhance service delivery and operational efficiency for internal and external customers.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Education Substitution GS-9:

Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in any field, or a L.L.B. or J.D. for the experience required at the GS-9 grade level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. You are required to submit proof of your claim.

Education Substitution GS-11:

Successful completion of a Ph.D. or an equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M for the experience required at the GS-11 grade level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. You are required to submit proof of your claim.

Combining Education and Experience:

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels, and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining the your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11.

More information on this qualification standard is located here. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable