Operations Support Specialist

Dumb Friends League; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits (health, dental, etc)

Vision benefits

401(k) with matching

Paid Time Off

Holiday pay

Pet Insurance

Job summary

Humane Colorado is seeking an Operations Support Specialist to assist daily shelter operations and ensure the highest care for animals and patrons. You will float between departments, help with events, and maintain clean, organized spaces.

A valid driver’s license is required, and you must be comfortable working weekends and holidays. You may need to obtain euthanasia certification and handle animals of various sizes.

Qualifications

• Proficiency in Microsoft Office programs.
• Excellent verbal and written communication skills.
• Strong interpersonal communication and teamwork abilities.
• Ability to manage multiple tasks and meet timelines in a dynamic environment.

Responsibilities

• Floats to departments to support sheltering teams as assigned.
• Coordinate daily workflows with shelter departments to optimize animal flow.
• Assist with donations and maintain organized storage spaces.
• Ensure supply stations are stocked and facilities remain clean and safe.
• Cover for staff shortages and scheduling challenges as needed.
• Lead and plan offsite adoption events when required.
• Assist with investigations and plan large animal impounds as needed.
• Obtain and maintain required euthanasia certification and training.
• Provide project oversight for limited or ongoing initiatives.
• Maintain safe animal handling and comply with safety protocols.
• Provide training support to staff and volunteers as needed.
• Complete driving errands and operate a company vehicle when required.
• Collaborate with departments to keep facilities and equipment in good order.
• Provide content for Development, Marketing, Communications, and Education teams.

Skills

MS Office

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Humane Colorado is seeking a dependable and flexible Operations Support Specialist to support daily shelter operations and ensure the highest quality care for animals and patrons. This role works across departments to help wherever needed, providing hands-on support with cleaning, stocking, events, transport, and animal handling.

You'll assist with offsite adoption events, large animal impounds, maintain clean and organized workspaces, and help with daily care tasks. This role requires the ability to lift up to 50 pounds, work in a fast-paced environment with exposure to animals and cleaning products, and safely handle animals of all sizes and temperaments. A valid driver's license is required. Candidates must be comfortable working weekends and holidays as needed and be willing to obtain certification in euthanasia-related tasks. Shelter, veterinary, or animal care experience is a plus.

Purpose of the Position:

This position provides support to all shelter operations teams by completing administrative, cleaning, and other support tasks ensuring the highest quality care for the animals and patrons served at Humane Colorado.

Responsibilities

• Will float to various departments to support sheltering teams as assigned.
• Coordinate with shelter departments daily to improve efficiency in flow of animals through the shelter, between shelters and from the community, and to meet the needs of external partners while maximizing use of company resources including space and personnel.
• Support incoming in-kind donations and maintain an organized storage space.
• Ensure hallway clean-up stations are stocked and organized. Maintain the Humane Colorado's standard of neat and clean facilities in assigned areas of responsibility.
• Cover tasks, staff shortages, or scheduling challenges as needed.
• Lead and make plans for offsite adoption events as assigned.
• Assist with investigations cases as needed, including making plans for large animal impounds.
• Obtain and maintain required certification to perform duties of euthanasia technician, holder, and trainer.
• Provide oversight and project management for specific limited or ongoing projects and processes.
• Maintain safe animal handling skills, including the ability to handle dangerous/fractious animals.
• May provide ongoing support and training to staff and volunteers.
• Complete driving errands as needed.
• Partner with departments as needed to ensure the Humane Colorado's facilities and equipment are in good working order.
• Provide appropriate content to Development, Marketing, Communications, and Education teams.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and Humane Colorado business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Analytical thinking
• Conflict management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position requires travel to different work sites
• This position requires driving a company vehicle

Full Time Benefits

Full Time Benefits - Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• Short & Long Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• Employee Discounts
• Pet Insurance
• 401(k) with matching
• Sabbatical program
• And more!

Compensation: $23.18-$24.35 per hour (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects up to 50 lbs. with reasonable accommodation.

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Programs
• Excellent verbal and written communication skills
• Strong interpersonal communication skills
• Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment

Required

• Education: High school diploma or equivalent
• Special Training, Certification or Licensure: Valid driver's license and insurable driving record

Desired

• Experience working with handling animals in a shelter or similar environment

Posting will remain open until filled, with a minimum posting period of 5 days.