Pet Admissions Associate

AWAC; Castle Rock (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with matching

Flexible spending accounts

Life and Short-Term Disability

Paid Time Off

Holiday Pay

Employee discounts

Discounted Pet Insurance

Job summary

Humane Colorado’s Buddy Center in Castle Rock seeks a compassionate team member focused on animal welfare and exceptional patron service. You will assist in relinquishment, medical care, and intake processes, ensuring humane treatment and accurate records in Chameleon.

You’ll work full-time with evenings, weekends, and some holidays, providing vaccinations, end-of-life care, and collaboration across departments to support shelter animals.

Qualifications

• Ability to work independently following procedures and protocols.
• Ability to manage multiple tasks and meet timelines in a dynamic environment.
• High level of personal responsibility, attention to detail, and punctuality.
• Strong interpersonal and customer service skills for a fast-paced animal welfare setting.
• Experience with team collaboration and clear communication.

Responsibilities

• Deliver high-level customer service to patrons.
• Provide daily animal relinquishment, stray, and evaluation services.
• Provide end-of-life care for animals at owner’s request.
• Interview patrons to gather information to create animal records in Chameleon database.
• Coordinate with departments to ensure care of shelter animals.
• Administer vaccinations and medications; handle animals safely.
• Contribute to process improvements and maintain clean, safe areas.

Skills

Independent work

Time management

Attention to detail

Interpersonal skills

Customer service

Teamwork

Education

High School Diploma

Tools

Chameleon database

Job description

Are you passionate about making a difference in the lives of animals and creating positive experiences for people? This role is located in the heart ofCastle Rockat theBuddy Center, part of Humane Colorado, an organization dedicated to ending pet homelessness and promoting compassionate care. Join us in this vital role, where you’ll ensure the health, well-being, and humane treatment of animals while providing exceptional service to our community.

Purpose of Position

Provide assistance to patrons relinquishing animals to Humane Colorado while ensuring an exceptional patron and animal experience. Assist in providing medical care and treatment for animals.

Responsibilities

• Deliver high-level customer service to patrons.
• Provide daily animal relinquishment, stray, and evaluation services.
• Provide end-of-life care for animals at their owner’s request.
• Interview patrons to gather information to create animal records in Chameleon database.
• Manage emotionally difficult situations with strong communication skills.
• Provide information about the organization’s resources and programs.
• Prepare and reconcile statements of daily financial transactions.
• Safely handle, restrain, and move animals. This includes coordination and movement to address contagion concerns.
• Perform basic behavior and health evaluation to determine path of animal.
• Administer vaccinations and preventative medications.
• Administer medications as directed to shelter animals.
• Communicate with other departments to coordinate and assist with care of shelter animals.
• Contribute to and lead initiatives to improve processes and procedures.
• Clean and sanitize evaluation and intake areas.
• Adhere to all safety, training, and handling and transportation protocols to ensure that the
• Shelter environment is safe for animals, the public, volunteers, and other employees.
• Wear required identification and use personal protective clothing and safety equipment as defined by policies and procedures.
• Perform euthanasia and related tasks.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face-to-face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

Integrity and Ethics
Adapting to Change and Ambiguity
Customer and Community Focus
Emotional Intelligence
Excellence

Position Key Competencies

Accountability
Attention to detail
Analytical thinking
Initiative
Time management
Strong communication skills

Supervisory or Managerial Responsibility

Volunteers

Travel

This position may require travel to other work sites

Position Qualifications

Knowledge/Skills/Abilities:

• Ability to work independently while following specific procedures and protocols
• Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment.
• High level of personal responsibility, attention to detail, and punctuality
• Strong interpersonal communication skills and ability to effectively work in a team environment
• Strong customer service skills
• Shift Details: Full-Time (4×10) Ability to work evening, weekends, and/or holidays

Full-Time Benefits

– Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• 401(k) with matching
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Sabbatical
• Holiday Pay
• Employee discounts
• Discounted Pet Insurance
• and more!

Compensation

$20.60 – $21.52 per hour (starting pay commensurate with market, experience, and equity)

Requirements

Required

Education:High School Diploma or Equivalent

Desired

• Training in social work/communications
• Professional experience in animal welfare/ working with animals
• Knowledge of veterinary care/animal health
• Experience providing high level of service to customers
• Experience working with Chameleon database
• Valid driver’s license and insurable driving record
• Demonstrated ability to work in a fast-paced environment

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Prolonged periods of sitting and repetitive motion. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, and walking, Frequent lifting of animals and objects up to 50 lbs. with reasonable accommodations and occasional lifting up to 75 lbs. with reasonable accommodation. Will be required to work evenings, weekends and/or holidays as business operations demand.