Operations Support Representative

OneMain Financial; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

OneMain Financial in Evansville, IN seeks an Operations Support Representative to provide administrative support within the Operations Support team. You will review accounts, handle questions from agents and managers, and interact with internal and external customers, ensuring policy adherence and accurate data handling.

Responsibilities include reviewing and processing account transactions, learning about automobile titles and liens, insurance products and claims, and taking inbound calls from

Qualifications

• High School Diploma or GED required with additional training preferred.
• 1+ year in financial services or a related field is required.
• Familiarity with Microsoft Office applications is expected.
• Strong organizational, detail-oriented and time-management skills.
• Ability to adapt, multitask and collaborate across teams.
• Understanding of policies and procedures relevant to financial operations.
• Knowledge of typical financial systems and core job functions.

Responsibilities

• Review and process account transactions according to procedures.
• Learn about automobile titles and liens as part of operations.
• Learn about insurance products and insurance claims processes.
• Take inbound calls from insurance companies, impound yards, and others.
• Contact outside companies by telephone regarding automobiles.
• Communicate with departments and branches to coordinate tasks.
• Report monthly data to management and maintain records.
• Ensure compliance and operational risk controls per regulations.
• Maintain a positive workplace environment.

Skills

Organizational skills

Detail orientation

Time management

Flexibility

Collaboration

Multitasking

Knowledge of policies and procedures

Knowledge of systems

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative role in the Operations Support team. This position will provide administrative support including account review, handling questions from agents or Unit Manager / Department Manager, and interaction with Internal and External customers. A solid understanding of policy and procedures, time management, and organizational skills are a must in this position.In the RoleReview and process account transactionsLearn about automobile titles and liens.Learn about insurance products and insurance claims.Take inbound calls from insurance companies impound yards and various departmentsContacting outside companies via telephone regarding automobiles.Communicate with various departments and branches.Reporting monthly data to managementEnsuring assigned tasks are completed in a timely and accurate mannerEnsuring compliance, operational risk controls in accordance with regulatory standards, and policiesMaintaining a positive workplace environmentRequirementsHigh School Diploma or GED required; additional training preferred1 (One) or more year(s) in financial servicesBasic knowledge of Microsoft OfficeOrganizational skillsDetail orientationFlexibilityTime management skillsKnowledge of systems and primary job functionsKnowledge and understanding of policies and proceduresCollaboration & multitasking skillsLocation - Evansville, INWho We AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances· Up to 4% matching 401(k)· Employee Stock Purchase Plan (10% share discount)· Tuition reimbursement· Paid time off (15 days’ vacation per year, prorated based on start date)· Paid sick leave as determined by state or local ordinance (prorated based on start date)· 11 Paid holidays (4 floating holidays, prorated based on start date)· Paid volunteer time (3 days per year, prorated based on start date)OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.