Customer Service Representative

OneMain Financial; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Job summary

OneMain Financial is seeking a Customer Service Representative to support customers by phone, web chat, and email, resolving questions, processing payments, and arranging settlements in a compliant, customer-first manner.

You will handle inbound and outbound calls, provide accurate information, escalate issues as needed, and work across several systems to ensure timely responses while maintaining FDCPA compliance and a positive client experience.

Qualifications

• HS Diploma/GED
• 2–4 years Call Center experience preferred.
• Excellent and engaging communication skills.
• Ability to thrive in a fast-paced team environment and work across multiple systems.
• Bilingual English/Spanish skills a plus, but not required.

Responsibilities

• Respond to calls using an inbound and outbound dialer with focus on quality and first-call resolution.
• Provide OneMain website support including technology assistance and password resets.
• Handle payment arrangements and address customer concerns on declined notifications.
• Manage complaints, branch issues, delinquency levels and refunds.
• Engage in portfolio servicing including cash advances, checks and settlements.
• Negotiate with customers to resolve account matters and maintain accurate documentation.
• Ensure compliance with FDCPA and applicable laws and regulations.

Skills

Customer service

Communication skills

Active listening

Team collaboration

Problem solving

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

At OneMain, Customer Service Representatives empower customers – understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career.In the RoleResponding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolutionOneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notificationHandling customer complaints, branch issues, delinquency levels and refundsMultiple portfolio servicing, including cash advances, convenience checks and settlementsWork with clients in a consultative manner in accordance with all applicable laws, policies, and proceduresNegotiate with customers to resolve account mattersMaintain and notate all appropriate information and documentation on customer accountsLien releases paid out processing, questions regarding closed or resolved accountsWork together as both team member and individual contributor in a goal-oriented environment to meet individual and team targetsMaintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicingCustomer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responsesRequirementsHS Diploma/GEDPreferred Requirements2-4 years’ Call Center experience preferredProven track record and demonstrated ability to listen and offer appropriate products or services and customer solutionsDemonstrated customer service skillsExcellent and engaging communication skillsAbility to thrive in a fast-paced team environment and work in several systems simultaneouslyAbility to quickly analyze challenging problems / situations and provide solutionsBilingual English / Spanish skills a plus, but not requiredWho we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid time off (15 days’ vacation per year, prorated based on start date)Paid sick leave as determined by state or local ordinance (prorated based on start date)11 Paid holidays (4 floating holidays, prorated based on start date)Paid volunteer time (3 days per year, prorated based on start date)OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.