Operations Delivery & Control Analyst Senior

OneMain Financial; Wilmington (DE); On-site; USD 95,000 - 125,000; Full time

Job summary

OneMain Financial is seeking an OD&C Senior Analyst to enhance operational effectiveness through advanced analytics, pilot performance reporting, and control execution. You will partner with business, technology, legal, and compliance teams to drive productivity and improve enterprise-wide pilots, while strengthening QA and control frameworks.

You will develop dashboards, conduct data-driven insights, and prepare executive-ready materials for leadership discussions, ensuring timely, accurate

Qualifications

• Bachelor's degree required.
• 3–5 years in operations analytics, strategy, QA, or transformation roles.
• Strong analytical skills with data-driven decision making.
• Experience building automated operational reporting.

Responsibilities

• Analyze operational pilot performance and develop metrics and dashboards.
• Translate data into clear, actionable insights for leaders.
• Support issue resolution with structured problem solving.
• Develop and maintain reports using Power BI, SQL, and data platforms.

Skills

Analytical thinking

Stakeholder management

Executive communication

Problem solving

Data-driven decision making

Education

Bachelor's degree

Tools

Power BI

SQL & Relational DBs

Databricks

Snowflake

Job description

The Operations Delivery & Control (OD&C) Analyst Senior drives operational effectiveness through advanced analytics, pilot performance reporting, insight generation, and control execution. This role supports well-managed enterprise operational change, monitoring performance, and continuous improvement by identifying capacity challenges, improving transparency, strengthening how enterprise-wide pilots are measured and communicated while ensuring strong adherence to quality assurance and control frameworks.Partnering across business, technology, legal, and compliance teams, the OD&C analyst helps to improve productivity, accountability, and profitability while enabling the organization to adapt to evolving business needs. Through a combination of data-driven analysis and control discipline, the OD&C Analyst strengthens accountability, mitigates risk, and contributes to improved productivity and overall business performance.Key Duties and Responsibilities:Analyze operational pilot performance and develop metrics, dashboards, and analytical frameworksTranslate complex data into clear, actionable insights for operational and business leadersIdentify opportunities to improve efficiency, resource utilization, execution quality while also supporting issue identification and customer remediation efforts.Perform workflow mapping, requirements definition, and gap analysis for improvement initiativesBuild and maintain dashboards, performance trackers, and reporting tools.Prepare high‑quality materials for business reviews, leadership updates, and performance discussionsPrepare executive-ready presentations and materials that communicate insights, outcomes, progress and actionable recommendationsPartner cross-functionally with business, operations, and technology teamsSupport issue resolution through structured problem-solving and analytical thinkingDevelop and maintain reports using Power BI, SAS, Databricks and other platforms using Snowflake and other data sourcesKey reporting activities—including pilot capacity views, process testing, operational controls, call monitoring, business partner oversight, and executive reportingDeliver ad hoc analysis, due diligence, automation and project support as neededRequirements:3–5 years in operations strategy, business analytics, quality assurance, or transformation rolesBachelor’s degree requiredStrong analytical skills and experience using data to guide decisionsProficiency in Microsoft Office applications and experience with analytical tools including Power BI development skills.SQL and relational database experience include writing queries, data extraction, creating views, and reporting.Strong understanding of data validation and quality control practices (e.g., reconciliations, reasonableness checks prior to report/dashboard delivery)Experience supporting, building and automating operational reportingFamiliarity with machine learning, AI, or generative AI concepts (e.g., LLMs, prompt engineering) is a plusFamiliarity with project management methodologies, tools, and solution delivery lifecycles.Competencies/Skills:Exceptional relationship building and stakeholder influencing skills.Strong capability in developing executive caliber materials.Strong analytical, critical thinking, and problem-solving skills with a structured approach.Strong business acumen with a deep understanding of operational, production, monitoring, and efficiency metrics.Ability to execute discipline under strict deadlines while managing multiple priorities.Ability to analyze and interpret complex data to inform strategic decision making.Proficiency in data analysis tools and financial modeling techniques to support data driven recommendations.Excellent written, presentation, and verbal communication skills.Enterprise mindset with the ability to connect work to broader organizational strategy.Compensation: This role is eligible for discretionary compensationOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances· Up to 4% matching 401(k)· Employee Stock Purchase Plan (10% share discount)· Tuition reimbursement· Paid time off (15 days’ vacation per year, prorated based on start date)· Paid sick leave as determined by state or local ordinance (prorated based on start date)· 11 Paid holidays (4 floating holidays, prorated based on start date)· Paid volunteer time (3 days per year, prorated based on start date)OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.