Operations Support Manager - Europe

Sodexo Ltd; United States; Remote; USD 84,000 - 103,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

Job summary

Sodexo Ltd in the United Kingdom is seeking a fluent French-speaking Operational Support Manager to drive operational excellence across multiple client portfolios in the EMEA region. You will partner with Regional Account Directors to deliver savings plans, manage projects, and promote continuous improvement.

The role requires strong stakeholder management, experience in outsourced B2B environments, and the ability to lead change across international teams while maintaining high service levels.

Qualifications

• Fluency in French required across multiple international client portfolios.
• Experience in outsourced B2B environments with cross-border collaboration.
• Proven track record of delivering operational strategies and savings.

Responsibilities

• Lead through influence with Sodexo, client teams and SMEs.
• Identify opportunities to improve operational effectiveness and service quality.
• Support commercial, financial and central reporting activities to meet objectives.
• Prepare reports, presentations and data analyses with clear outputs.
• Coordinate meetings and actions, using AI to improve efficiency.
• Work with site teams to build and track annual savings plans.

Skills

Fluent French

Stakeholder management

Operations optimization

Client relationship management

Project delivery

Change management

Data analysis

Tools

AI-enabled tools

Job description

We are looking for a fluent French-speaking Operational Support Manager to support our EMEA portfolio across WREF, GSC and RDES. This role will work closely with Regional Account Directors, driving operational excellence, project delivery, continuous improvement initiatives and savings plans across multiple countries, while ensuring consistent service delivery and strong client relationships.

The successful candidate will be a proactive, commercially minded professional with excellent stakeholder management skills, capable of supporting strategic initiatives, implementing change and promoting innovative solutions that enhance performance, productivity and value across the EMEA region

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit

Main Responsibilities

• Lead through influence, partnership and strong working relationships with Sodexo, client teams and central subject matter experts.
• Identify opportunities to improve operational effectiveness, profitability and service quality through technology, innovation and continuous improvement.
• Support commercial, financial and central reporting activities to meet contractual and account-wide objectives.
• Prepare reports, presentations, data analysis and business documentation, ensuring outputs are accurate, clear and fit for purpose.
• Support contractual scope management, including updates to change control and specification documentation.
• Coordinate meetings, events, minutes, actions and follow-up activities, using AI where appropriate to improve efficiency.
• Liaise with internal, external, site and country stakeholders to gather information, meet deadlines and support project delivery.
• Work with site teams to build bottom-up annual savings plans, consolidated into a regional view.
• Track delivery of savings against plan throughout the year, validating claims with finance where required.
• Distinguish and report separately on one-off project savings and recurring sustainable savings.
• Identify new savings opportunities through site visits, process reviews and problem-solving work.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Fluency in French language.
• Successful experience operating in an outsourced B2B environment.
• Proven experience working across international boundaries and with diverse teams.
• Demonstrable track record of developing effective operational strategies across a broad client portfolio.
• Exceptional client relationship management skills.
• Ability to develop commercially viable solutions by understanding client needs and pricing products and services appropriately.
• Strong experience in sector contracting and technical service delivery.
• Strong financial, commercial and business acumen.
• Proven track record of initiating and leading complex business transformation projects.
• Proven ability to build profitable client relationships.
• Proven experience identifying new business opportunities.
• Excellent communication, influencing and facilitation skills.
• Strong numeracy and written communication skills.
• Commitment to continuous professional development within the relevant industry or specialism.

Package Description

Up to £70,000 depending on experience

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.