Operations Support Manager

Mitie; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Company mobile phone and laptop

Holiday entitlement

Ongoing training and careerdevelopment

Progression opportunities

Job summary

Mitie in the United States is seeking an Area Support Manager to provide operational support across a portfolio of sites with travel requirements. You will work with Operations Managers and frontline teams to ensure service delivery, maintain compliance, and lead during periods of absence, mobilisation, or increased demand.

The role requires excellent organisation, strong relationship-building with clients and colleagues, and a proactive approach to safety and performance.

Qualifications

• Experience in supervising or managing teams.
• Knowledge of employment legislation is advantageous.
• Experience in security industry preferable.

Responsibilities

• Oversee daily operations across multiple sites within the region.
• Provide management cover during annual leave, sickness, vacancies, and emergencies.
• Conduct site visits, audits, and welfare checks.
• Build and maintain relationships with clients and stakeholders.
• Assist with recruitment, onboarding, induction, and training of new colleagues.
• Ensure compliance with company policies, instructions, and legal requirements.
• Support investigations, disciplinary actions, and absence management processes.
• Monitor KPIs and identify opportunities for operational improvement.
• Assist with rota planning, resource allocation, and emergency deployment of staff.
• Carry out quality assurance audits and ensure contractual compliance.
• Support mobilisation of new contracts and implement operational changes.
• Produce reports and maintain accurate operational records.
• Respond to customer complaints and implement corrective actions.
• Promote a positive safety culture and health & safety compliance.

Skills

Leadership

People management

Communication

Interpersonal skills

Data analysis

Management reporting

Employee relations

Job description

Location: Regional (Travel Required)Hours: Full-time, 45 hours per week

About the Role

We are looking for a highly motivated Area Support Manager to provide operational support across a portfolio of sites. You will work closely with Operations Managers and frontline teams to ensure service delivery, maintain compliance, and provide leadership during periods of absence, mobilisation, or increased operational demand.

The role requires flexibility, excellent organisational skills, and the ability to build strong relationships with clients and colleagues while maintaining high standards of operational performance.

Key Responsibilities

• Support the day-to-day management of multiple sites across the region.
• Provide management cover during annual leave, sickness, vacancies, and emergency situations.
• Conduct regular site visits, audits, and welfare checks.
• Build and maintain strong relationships with clients and stakeholders.
• Assist with recruitment, onboarding, induction, and training of new colleagues.
• Ensure all officers comply with company policies, assignment instructions, and legal requirements.
• Support investigations, disciplinary, grievance, and absence management processes.
• Monitor KPIs and identify opportunities for operational improvement.
• Assist with rota planning, resource allocation, and emergency deployment of staff.
• Carry out quality assurance audits and ensure contractual compliance.
• Support mobilisation of new contracts and implementation of operational changes.
• Produce reports and maintain accurate operational records.
• Respond to customer complaints and implement corrective actions.
• Promote a positive safety culture and ensure Health & Safety compliance.
• Previous experience in a supervisory or management role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Experience dealing with employee relations matters.
• Ability to analyse data and produce management reports.
• Full UK Driving Licence.
• Flexible approach to working hours and travel.
• Front Line SIA Licence.
• Experience within the security industry.
• Knowledge of employment legislation.

Personal Qualities

• Professional and approachable.
• Customer-focused.
• Excellent problem-solving skills.
• Highly organised.
• Able to work independently and as part of a team.
• Strong attention to detail.
• Commercially aware.
• Adaptable and willing to travel.

What We Offer

• Company vehicle or car allowance.
• Company mobile phone and laptop.
• Holiday entitlement.
• Ongoing training and career development.
• Opportunities for progression within the business.