Operations Support Manager

Black & Veatch Construction, Inc. (BVCI); Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental insurance

Vision insurances

Disability insurance

Wellness program

Flexible work schedules

Paid vacation and holidays

Sick time

401k plan

Tuition reimbursement

Employee referral program

AD&D insurance

Pre-taxed accounts

Job summary

Black & Veatch Construction, Inc. (BVCI) is seeking an Operations Support Manager to provide operational support to Presidents across BV OCI entities.

The role requires travel about one week per month to the Overland Park, KS office, site visits as needed, and collaboration with Finance, Estimating, HR, Legal, and project leadership to strengthen project execution and workforce capabilities. The position covers licensing and compliance stewardship, cost control, and strategic communications,

Qualifications

• 12 years' experience in construction management, operations, pre-construction, or relevant field.
• Experience supporting construction operations, workforce programs, and/or field enablement in a multi-site environment.
• Experience coordinating and managing licensing, credentialing, or regulatory compliance processes or equivalent documentation-intensive programs.

Responsibilities

• Provide support to field offices and headquarters; facilitate staff meetings and communicate updates.
• Lead proposal and pre-construction coordination; manage SMEs and the SME program.
• Lead licensing and compliance efforts across jurisdictions; ensure documentation is tracked and auditable.
• Track and interpret performance metrics; support executive and operational reporting.
• Develop supplemental training; focus on union requirements and field readiness.
• Enhance craft onboarding, engagement, and retention; track adoption of initiatives.
• Partner with Finance to develop and monitor budgets; improve financial visibility.

Skills

Construction mgmt

Operations

Licensing & compliance

Change management

Tools

Power BI

SharePoint/Teams

Job description

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Company : BVCI

Req Id : 117465

Job Title : Operations Support Manager

Location : KCP

Business Unit Sector : BVC-BVOPS-BVCI CONSTRUCTION

Department: BVCI2 BV OPS UNION CONSTRUCTIO

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire: No

Visa Sponsorship Available:No

Recruiter : Jake Hojnowski

Job Summary

Candidate will need to be traveling 1 week per month to our Overland Park, KS office, and make site visits as required. The Construction Operations Support Manager provides operational support to assigned BVCI/OCI Presidents in the areas of proposal and pre-construction coordination, training enablement, licensing and compliance stewardship, cost control, strategic communications, field/craft experience improvement, and special project assistance. The position partners with a large variety of business segments and functions including Construction Operations, Finance, Estimating, Communications, HR, Legal, and project/field leadership to strengthen entity project execution, attract and retain a next-generation workforce, and build functional capabilities.

Key Responsibilities

Office Operations & Field Readiness

• Provide support to BVCI/OCI field offices and WHQ as applicable.
• Facilitate regular staff meetings and communicate BV/entity updates, expectations, and priorities.
• Assess Field Office Manager and support staff readiness prior to deployment and coordinate additional training as needed.

Proposal, Pre-Construction & Special Projects

• Lead proposal and pre-construction coordination with business segments, Pre-Construction, and Estimating.
• Manage SMEs and the SME program.
• Coordinate inputs, assumptions, execution considerations, and operational risks for competitive, executable proposals.
• Lead special projects assigned by the entity president.

Licensing & Compliance Stewardship

• Lead construction licensing and compliance efforts across applicable jurisdictions.
• Ensure licensing, registration, and credential requirements are identified, tracked, maintained, and auditable.
• Partner with Legal, HR, Safety, and project leadership to mitigate compliance risk.
• Establish standard processes and accountability for licensing and compliance activities.

Performance, Reporting & Analytics

• Track and interpret performance metrics related to workforce experience, compliance, training, and operational effectiveness.
• Use insights to support decisions, prioritize initiatives, and improve performance.
• Support executive and operational reporting.

Training, Workforce Development & Union Support

• Develop supplemental training supporting BV orientation, construction training, and BVCI/OCI requirements.
• Focus training on union requirements, business expectations, field office processes, and project readiness.
• Support craft retention, mentorship, engagement, and Learning Lab improvements.

Craft Experience, Engagement & Enablement

• Enhance craft employee onboarding, development, mentorship, engagement, and retention.
• Identify gaps in tools, communications, training, and workforce support.
• Support mentorship, engagement, and recognition programs.
• Track initiative adoption and provide leadership insights.

Cost Control & Budget Support

• Partner with Finance to develop and monitor budgets.
• Use historical data and business plans to support cost control and forecasting.
• Improve financial visibility and accountability across support functions.

Branding, Communications & Digital Presence

• Oversee branding, marketing materials, and operational communications.
• Partner with Communications and Operations to promote BVCI/OCI achievements and culture.
• Support leaders with standardized messaging and communication tools.
• Manage digital presence to support recruiting and employer branding.
• Develop LinkedIn content strategies and monitor engagement metrics.

Management Responsibilities

Individual Contributor

Preferred Qualifications

• Experience with multi-state contractor licensing, registrations, or similar jurisdictional compliance programs.
• Experience supporting craft/trade training programs, apprenticeship pathways, or Learning Lab operations.
• Familiarity with employer branding and social media content planning (including LinkedIn) and performance tracking.
• Working knowledge of reporting/visualization tools (e.g., Power BI) and SharePoint/Teams site administration.
• Change management experience driving adoption across multiple regions/teams.
• Experience developing communication plans, playbooks, or toolkits for field-deployed communications.

Minimum Qualifications

• 12 years' experience in construction management, operations, pre-construction, or relevant field.
• Experience supporting construction operations, workforce programs, and/or field enablement in a multi-site environment.
• Experience coordinating and managing licensing, credentialing, or regulatory compliance processes or equilvalent documentation-intensive programs.
• Demonstrated ability to develop communications, presentations, and operational resources for diverse audiences.
• Familiarity with brand/marketing collaboration and managing content through review/approval workflows.
• Comfort with basic analytics and reporting (tracking progress, adoption, engagement, and outcomes).
• Proficiency with common productivity and collaboration tools (Microsoft 365) and ability to learn new systems quickly.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

• Typical office environment.
• Ability to travel periodically to field sites as needed to support project initiatives and learning environments.

Notice to External Search Firms

Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

Nearest Major Market: Olathe

Nearest Secondary Market: Kansas City

Benefits

• medical
• dental
• vision insurances
• disability
• robust wellness program

• flexible work schedules
• paid vacation and holiday time
• sick time
• dependent sick time

• company-matched 401k plan
• adoption reimbursement
• tuition reimbursement
• vendor discounts
• an employment referral program
• AD&D insurance
• pre-taxed accounts
• voluntary legal plan
• the B&V Credit Union
• performance-based bonus program

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at [phone] or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.