Operations Support Leader
Black & Veatch Construction, Inc. (BVCI)
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Benefits offered by this job
Job summary
Black & Veatch Construction, Inc. (BVCI) in Overland Park, KS seeks an Operations Support Leader to coordinate licensing, compliance, training, analytics, and branding across multiple sites.
This senior role partners with Finance, Estimating, HR, Legal, and field leadership to strengthen project execution and workforce development. The position emphasizes vendor relationships, committee leadership, and process standardization to improve performance, cost control, and communication across BV
Qualifications
- Experience with multi-state contractor licensing, registrations, or similar jurisdictional compliance programs.
- Experience supporting craft/trade training programs, apprenticeship pathways, or Learning Lab operations.
- Familiarity with employer branding and social media content planning (including LinkedIn) and performance tracking.
- Working knowledge of reporting/visualization tools (Power BI) and SharePoint/Teams site administration.
- Change management experience driving adoption across multiple regions/teams.
- Experience developing communication plans, playbooks, or toolkits for field-deployed communications.
Responsibilities
- Provide support to BVCI/OCI field offices and WHQ as applicable.
- Facilitate regular staff meetings and communicate BV/entity updates, expectations, and priorities.
- Assess Field Office Manager and support staff readiness prior to deployment and coordinate additional training as needed.
- Lead proposal and pre-construction coordination with business segments, Pre-Construction, and Estimating.
- Manage SMEs and the SME program.
- Coordinate inputs, assumptions, execution considerations, and operational risks for competitive, executable proposals.
- Lead special projects assigned by the entity president.
- Lead construction licensing and compliance efforts across applicable jurisdictions.
- Ensure licensing, registration, and credential requirements are identified, tracked, maintained, and auditable.
- Partner with Legal, HR, Safety, and project leadership to mitigate compliance risk.
- Establish standard processes and accountability for licensing and compliance activities.
- Track and interpret performance metrics related to workforce experience, compliance, training, and operational effectiveness.
- Use insights to support decisions, prioritize initiatives, and improve performance.
- Support executive and operational reporting.
- Develop supplemental training supporting BV orientation, construction training, and BVCI/OCI requirements.
- Focus training on union requirements, business expectations, field office processes, and project readiness.
- Support craft retention, mentorship, engagement, and Learning Lab improvements.
- Enhance craft employee onboarding, development, mentorship, engagement, and retention.
- Identify gaps in tools, communications, training, and workforce support.
- Support mentorship, engagement, and recognition programs.
- Track initiative adoption and provide leadership insights.
- Partner with Finance to develop and monitor budgets.
- Use historical data and business plans to support cost control and forecasting.
- Improve financial visibility and accountability across support functions.
- Oversee branding, marketing materials, and operational communications.
- Partner with Communications and Operations to promote BVCI/OCI achievements and culture.
- Support leaders with standardized messaging and communication tools.
- Manage digital presence to support recruiting and employer branding.
- Develop LinkedIn content strategies and monitor engagement metrics.
Skills
Tools
Job description
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
Company : BVCI
Req Id : 117465
Job Title : Operations Support Leader
Location : KCP
Business Unit Sector : BVC-BVOPS-BVCI CONSTRUCTION
Department: BVCI2 BV OPS UNION CONSTRUCTIO
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Project Only Hire: No
Visa Sponsorship Available:No
This is a World Headquarters positon. Candidate will need to be within a commutable distance to our Overland Park, KS office. The Construction Operations Support Manager provides operational support to assigned BVCI/OCI Presidents in the areas of proposal and pre-construction coordination, training enablement, licensing and compliance stewardship, cost control, strategic communications, field/craft experience improvement, and special project assistance. The position partners with a large variety of business segments and functions including Construction Operations, Finance, Estimating, Communications, HR, Legal, and project/field leadership to strengthen entity project execution, attract and retain a next-generation workforce, and build functional capabilities.
- Provide support to BVCI/OCI field offices and WHQ as applicable.
- Facilitate regular staff meetings and communicate BV/entity updates, expectations, and priorities.
- Assess Field Office Manager and support staff readiness prior to deployment and coordinate additional training as needed.
- Lead proposal and pre-construction coordination with business segments, Pre-Construction, and Estimating.
- Manage SMEs and the SME program.
- Coordinate inputs, assumptions, execution considerations, and operational risks for competitive, executable proposals.
- Lead special projects assigned by the entity president.
- Lead construction licensing and compliance efforts across applicable jurisdictions.
- Ensure licensing, registration, and credential requirements are identified, tracked, maintained, and auditable.
- Partner with Legal, HR, Safety, and project leadership to mitigate compliance risk.
- Establish standard processes and accountability for licensing and compliance activities.
- Track and interpret performance metrics related to workforce experience, compliance, training, and operational effectiveness.
- Use insights to support decisions, prioritize initiatives, and improve performance.
- Support executive and operational reporting.
- Develop supplemental training supporting BV orientation, construction training, and BVCI/OCI requirements.
- Focus training on union requirements, business expectations, field office processes, and project readiness.
- Support craft retention, mentorship, engagement, and Learning Lab improvements.
- Enhance craft employee onboarding, development, mentorship, engagement, and retention.
- Identify gaps in tools, communications, training, and workforce support.
- Support mentorship, engagement, and recognition programs.
- Track initiative adoption and provide leadership insights.
- Partner with Finance to develop and monitor budgets.
- Use historical data and business plans to support cost control and forecasting.
- Improve financial visibility and accountability across support functions.
- Oversee branding, marketing materials, and operational communications.
- Partner with Communications and Operations to promote BVCI/OCI achievements and culture.
- Support leaders with standardized messaging and communication tools.
- Manage digital presence to support recruiting and employer branding.
- Develop LinkedIn content strategies and monitor engagement metrics.
Individual Contributor
- Experience with multi-state contractor licensing, registrations, or similar jurisdictional compliance programs.
- Experience supporting craft/trade training programs, apprenticeship pathways, or Learning Lab operations.
- Familiarity with employer branding and social media content planning (including LinkedIn) and performance tracking.
- Working knowledge of reporting/visualization tools (e.g., Power BI) and SharePoint/Teams site administration.
- Change management experience driving adoption across multiple regions/teams.
- Experience developing communication plans, playbooks, or toolkits for field-deployed communications.
- 12 years' experience in construction management, operations, pre-construction, or relevant field.
- Experience supporting construction operations, workforce programs, and/or field enablement in a multi-site environment.
- Experience coordinating and managing licensing, credentialing, or regulatory compliance processes or equilvalent documentation-intensive programs.
- Demonstrated ability to develop communications, presentations, and operational resources for diverse audiences.
- Familiarity with brand/marketing collaboration and managing content through review/approval workflows.
- Comfort with basic analytics and reporting (tracking progress, adoption, engagement, and outcomes).
- Proficiency with common productivity and collaboration tools (Microsoft 365) and ability to learn new systems quickly.
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
- Typical office environment.
- Ability to travel periodically to field sites as needed to support project initiatives and learning environments.
CNS: Construction Services
018
Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.
Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.
Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
Olathe
Kansas City
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