Operations Support Manager

Black & Veatch Family of Companies; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

Black & Veatch Corporation is seeking an Operations Support Manager to provide critical operational support to BVCI/OCI Presidents, coordinating proposal/pre-construction activities, licensing, and compliance stewardship while partnering with multiple business segments to strengthen project execution. The role requires significant travel to Overland Park, KS, and field sites.

You will lead training development, craft workforce enablement, and manage cost control, analytics, and branding efforts

Qualifications

• 12 years' experience in construction management or operations.
• Experience coordinating licensing, credentialing or regulatory processes.
• Ability to develop communications and presentations for diverse audiences.
• Familiarity with brand/marketing collaboration and content workflows.
• Proficiency with Microsoft 365 and ability to learn new systems quickly.
• Comfort with basic analytics and reporting (tracking progress, adoption, outcomes).

Responsibilities

• Provide support to BVCI/OCI field offices and WHQ as applicable.
• Lead proposal and pre-construction coordination with business segments, Pre-Construction, and Estimating.
• Manage SMEs and the SME program.
• Coordinate inputs, assumptions, execution considerations, and operational risks for proposals.
• Lead special projects assigned by the entity president.
• Lead licensing and compliance efforts across applicable jurisdictions.
• Ensure licensing, registration, and credential requirements are tracked and auditable.
• Partner with Legal, HR, Safety, and project leadership to mitigate compliance risk.
• Establish standard processes for licensing and compliance activities.
• Track performance metrics related to workforce experience, compliance, training, and operational effectiveness.
• Use insights to support decisions and improve performance.
• Support executive and operational reporting.
• Develop supplemental training supporting BV orientation, construction training, and BVCI/OCI requirements.
• Focus training on union requirements, business expectations, field office processes, and project readiness.
• Support craft retention, mentorship, engagement, and Learning Lab improvements.
• Enhance craft onboarding, development, mentorship, engagement, and retention.
• Identify gaps in tools, communications, training, and workforce support.
• Support mentorship, engagement, and recognition programs.
• Track initiative adoption and provide leadership insights.
• Partner with Finance to develop and monitor budgets.
• Use historical data to support cost control and forecasting.
• Improve financial visibility and accountability across support functions.
• Oversee branding, marketing materials, and operational communications.
• Promote BVCI/OCI achievements and culture.

Skills

Licensing compliance

Craft training

Branding & social media

Communication plans

Analytics basics

Cross-functional collaboration

Tools

Power BI

SharePoint/Teams

Microsoft 365

Job description

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Operations Support Manager

Date: Oct 5, 2026

Location: Overland Park, KS, US

Company: Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Company : BVCI

Job Title : Operations Support Manager

Location : KCP

Business Unit Sector : BVC-BVOPS-BVCI CONSTRUCTION

Department: BVCI2 BV OPS UNION CONSTRUCTIO

Opportunity Type : Staff

Project Only Hire: No

Recruiter : Jake Hojnowski

Job Summary

Candidate will need to be traveling 1 week per month to our Overland Park, KS office, and make site visits as required.

The Construction Operations Support Manager provides operational support to assigned BVCI/OCI Presidents in the areas of proposal and pre-construction coordination, training enablement, licensing and compliance stewardship, cost control, strategic communications, field/craft experience improvement, and special project assistance. The position partners with a large variety of business segments and functions including Construction Operations, Finance, Estimating, Communications, HR, Legal, and project/field leadership to strengthen entity project execution, attract and retain a next-generation workforce, and build functional capabilities.

#LI-JH1

Key Responsibilities

Office Operations & Field Readiness

• Provide support to BVCI/OCI field offices and WHQ as applicable.
• Facilitate regular staff meetings and communicate BV/entity updates, expectations, and priorities.
• Assess Field Office Manager and support staff readiness prior to deployment and coordinate additional training as needed.

Proposal, Pre-Construction & Special Projects

• Lead proposal and pre-construction coordination with business segments, Pre-Construction, and Estimating.
• Manage SMEs and the SME program.
• Coordinate inputs, assumptions, execution considerations, and operational risks for competitive, executable proposals.
• Lead special projects assigned by the entity president.

Licensing & Compliance Stewardship

• Lead construction licensing and compliance efforts across applicable jurisdictions.
• Ensure licensing, registration, and credential requirements are identified, tracked, maintained, and auditable.
• Partner with Legal, HR, Safety, and project leadership to mitigate compliance risk.
• Establish standard processes and accountability for licensing and compliance activities.

Performance, Reporting & Analytics

• Track and interpret performance metrics related to workforce experience, compliance, training, and operational effectiveness.
• Use insights to support decisions, prioritize initiatives, and improve performance.
• Support executive and operational reporting.

Training, Workforce Development & Union Support

• Develop supplemental training supporting BV orientation, construction training, and BVCI/OCI requirements.
• Focus training on union requirements, business expectations, field office processes, and project readiness.
• Support craft retention, mentorship, engagement, and Learning Lab improvements.

Craft Experience, Engagement & Enablement

• Enhance craft employee onboarding, development, mentorship, engagement, and retention.
• Identify gaps in tools, communications, training, and workforce support.
• Support mentorship, engagement, and recognition programs.
• Track initiative adoption and provide leadership insights.

Cost Control & Budget Support

• Partner with Finance to develop and monitor budgets.
• Use historical data and business plans to support cost control and forecasting.
• Improve financial visibility and accountability across support functions.

Branding, Communications & Digital Presence

• Oversee branding, marketing materials, and operational communications.
• Partner with Communications and Operations to promote BVCI/OCI achievements and culture.
• Support leaders with standardized messaging and communication tools.
• Manage digital presence to support recruiting and employer branding.
• Develop LinkedIn content strategies and monitor engagement metrics.

Preferred Qualifications

• Experience with multi-state contractor licensing, registrations, or similar jurisdictional compliance programs.
• Experience supporting craft/trade training programs, apprenticeship pathways, or Learning Lab operations.
• Familiarity with employer branding and social media content planning (including LinkedIn) and performance tracking.
• Working knowledge of reporting/visualization tools (e.g., Power BI) and SharePoint/Teams site administration.
• Change management experience driving adoption across multiple regions/teams.
• Experience developing communication plans, playbooks, or toolkits for field-deployed communications.

Minimum Qualifications

• 12 years' experience in construction management, operations, pre-construction, or relevant field.
• Experience supporting construction operations, workforce programs, and/or field enablement in a multi-site environment.
• Experience coordinating and managing licensing, credentialing, or regulatory compliance processes or equilvalent documentation-intensive programs.
• Demonstrated ability to develop communications, presentations, and operational resources for diverse audiences.
• Familiarity with brand/marketing collaboration and managing content through review/approval workflows.
• Comfort with basic analytics and reporting (tracking progress, adoption, engagement, and outcomes).
• Proficiency with common productivity and collaboration tools (Microsoft 365) and ability to learn new systems quickly.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

• Typical office environment.
• Ability to travel periodically to field sites as needed to support project initiatives and learning environments.

Salary Plan

CNS: Construction Services

Job Grade

018

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Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

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