Operations Support Manager

ARK; Atlanta (GA); On-site; USD 59,500 - 80,500; Full time

Job summary

ARK is seeking an Operations Support Manager to lead hotel operations, drive guest satisfaction, and improve financial performance. This hands-on role requires living on-site during assignments and frequent travel across our hotel portfolio.

You will coach teams, ensure on-site leadership, and coordinate support across multiple properties to maintain high service standards. If you thrive in a fast-paced, people-first environment, this role offers a direct impact path within ARK.

Qualifications

• Proactive problem-solver with strong communication skills.
• Effective communicator and a strong team builder who aligns with the company’s values and commitment to excellence.
• Willingness to live on-site during assignments and travel to multiple properties (approx. 90% travel).

Responsibilities

• Lead hotel operations with a focus on guest satisfaction and financial performance.
• Develop and coach team members to improve performance and service quality.
• Ensure on-site leadership and hands-on operational management in a fast-paced, people-first environment.
• Coordinate support across multiple hotel locations within the portfolio.
• Maintain 24-hour availability as required and support a responsive operations culture.

Skills

Problem-solving

Communication

Team building

Travel coordination

On-site leadership

Job description

Overview

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

Responsibilities

• Lead hotel operations with a focus on guest satisfaction and financial performance.
• Develop and coach team members to improve performance and service quality.
• Ensure on-site leadership and hands-on operational management in a fast-paced, people-first environment.
• Coordinate support across multiple hotel locations within the portfolio.
• Maintain 24-hour availability as required and support a responsive operations culture.

Qualifications

• Proactive problem-solver with strong communication skills.
• Effective communicator and a strong team builder who aligns with the company’s values and commitment to excellence.
• Willingness to live on-site during assignments and travel to multiple properties (approx. 90% travel).

Compensation

Compensation: $70,000 + Depending on experience