Mgr Operations Support

Woodmenlife; Omaha (NE); On-site; USD 95,000 - 125,000; Full time

Job summary

WoodmenLife in Omaha, Nebraska, seeks a Manager Operations Support to lead mail operations, records management, imaging and indexing, workflow services, and production support. You will coach a high-performing team, oversee service delivery and budgets, drive process improvements, and ensure regulatory compliance while partnering across departments to deliver superior client experience.

This role demands strong leadership, strategic thinking, and excellent communication with internal customers

Qualifications

• Requires 5+ years in operations, production support, or related environment.
• Bachelor's degree preferred; equivalent experience considered.
• Experience in mail operations, records management, imaging and indexing.
• Demonstrated experience leading, coaching, and developing teams.
• Strong customer experience focus and communication skills.
• Ability to manage vendor relationships and performance SLAs.
• Experience forecasting workload and administering budgets.
• Proven track record in process and project improvements.

Responsibilities

• Lead, coach, and develop a high-performing team for mail operations, records management, imaging/indexing, workflow, and production support.
• Establish department goals, service standards, and performance metrics with regular reporting.
• Oversee day-to-day operations to ensure reliable service delivery.
• Manage records and correspondence in compliance with company policies and regulations.
• Advance workflow and imaging technologies to meet business needs.
• Address operational issues through root cause analysis and continuous improvement.
• Identify process, system, and workflow enhancements to improve experience and efficiency.
• Lead initiatives to deliver projects within scope, budget, and schedule.
• Develop and manage the department budget and vendor SLAs.
• Foster cross-functional partnerships to align operational needs with objectives.
• Promote accountability, collaboration, and ongoing employee development.

Skills

Leadership

Operations management

Vendor management

Budget forecasting

Process improvement

Reporting & metrics

Cross-functional collaboration

Automation tools

Education

Bachelor's degree preferred

Tools

Automation tools and systems

Job description

Job Title: Manager Operations Support

Location: Omaha, Nebraska

WoodmenLife is looking to hire a Manager Operations Support to join our team! In this role, you will provide leadership for mail operations, records management, imaging and indexing services, workflow services, and operations production support. Responsible for developing and sustaining a high-performing team through effective coaching, performance management, and employee development. Oversee service delivery, print operations, forms management, vendor relationships, and continuous process improvement initiatives. Ensures operational effectiveness, regulatory compliance, and high-quality service to internal and external customers

WoodmenLife is one of the best places to work in Omaha, with more than 135 years of service rooted in purpose and community. Since 1890, WoodmenLife has been dedicated to helping hardworking Americans secure their families’ financial futures and leave a lasting legacy. As a purpose‑driven, not‑for‑profit life insurance company, our commitment is to our members and the communities they call home.

As a member of the WoodmenLife family, you’ll join others who share a commitment to family, community, and country. We offer a comprehensive benefits package including health, dental, vision, 401(k), life insurance, and more.

We are looking for someone to:

• Lead, coach, and develop a high-performing team responsible for mail operations, records management, imaging and indexing services, workflow services, and operations production support.
• Establish department goals, service standards, performance metrics, and reporting practices; monitor results and implement improvements to enhance service, quality, and efficiency.
• Manage day-to-day operations of mail, records, imaging, indexing, workflow, inventory, and print services to ensure effective and reliable service delivery.
• Manage records and correspondence in compliance with company policies and regulatory requirements.
• Facilitate the effective use of workflow and imaging technologies to ensure operational effectiveness, system reliability, and alignment with business needs.
• Resolve operational support issues through root cause analysis, corrective actions, risk mitigation, and continuous improvement practices.
• Identify and implement process, system, and workflow enhancements that improve customer experience, operational efficiency, quality, and cost-effectiveness.
• Lead operational support initiatives and projects to ensure successful delivery within approved scope, budget, timeline, and quality expectations.
• Develop and manage the department budget and oversee vendor relationships, service-level agreements, and performance outcomes.
• Build strong partnerships across business areas to understand operational needs, communicate performance results, and recommend solutions that support organizational objectives.
• Foster a culture of accountability, collaboration, innovation, and continuous learning that supports employee engagement and operational excellence.
• Ensure high-quality service delivery by monitoring customer needs, resolving service issues, and driving continuous improvement in operational performance.

We need someone who has:

• Bachelor's degree preferred; equivalent experience will be considered.
• 5+ years of demonstrated experience in operations, production support, or a related operational environment.
• Experience in mail operations, records management, correspondence workflows, imaging and indexing, or similar operational functions.
• Demonstrated experience leading, coaching, and developing employees and building high-performing teams.
• Passion for delivering an exceptional customer experience.
• Ability to adapt to changing priorities and business needs.
• Experience managing vendor relationships and performance-level agreements.
• Experience forecasting workload, managing resources, and administering expense budgets.
• Strong critical thinking and problem-solving skills.
• Experience leading projects, initiatives, and process improvement efforts.
• Ability to establish performance metrics and drive accountability for results.
• Ability to communicate effectively, both verbally and in writing, with customers, employees, and vendors.
• Ability to build effective working relationships and collaborate across departments.
• Proficient in the use of automation tools and business technology systems.
• Experience supporting records retention and compliance related processes.

If you're ready to make an impact in your community, we’d love to hear from you.

WoodmenLife will not sponsor applicants for work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Please ensure your resume includes your current contact information, including:

• Full name
• Phone number
• Email address
• Current city and state of residence

As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (when required for position), fingerprint check (when required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above.

WoodmenLife is welcoming to all regardless of background and beliefs. WoodmenLife respects every associate’s unique perspective and contribution. We are committed to creating an environment that values differences, and creates opportunities for growth, leadership and service. This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live.

APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED. Woodmen of the World Life Insurance Society (WoodmenLife) is an equal opportunity employer.