Operations Support Engineer (VDI) - Career

Equifax for Business; Alpharetta (GA); On-site; USD 54,000 - 81,000; Full time

Job summary

Equifax for Business is seeking a Mid-Senior level Operations Support Engineer (VDI) to manage virtual desktop solutions. Your role will involve implementing and supporting Citrix Virtual Apps, leading problem determination, and mentoring junior team members. With competitive compensation and growth opportunities, you can make a difference in a dynamic and inclusive environment.

Benefits

Comprehensive compensation and healthcare packages

401k matching

Paid time off

Organizational growth potential through online learning

Qualifications

• 5 to 7 years experience in related desktop / VDI or platform engineer positions.
• Advanced knowledge in Windows technologies.
• Experience providing Tier 3 escalation support.

Responsibilities

• Engineer, implement, and support virtual desktop solutions.
• Lead problem determination across multiple technology domains.
• Provide mentorship to team members.

Skills

Problem determination

Mentorship

Incident management

Application performance monitoring

Windows Server

Education

AA or Bachelor’s degree in Computer Science

Tools

Citrix Virtual Apps and Desktops

Hyper-V

Powershell

Job description

Operations Support Engineer (VDI) - Career

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Operations Support Engineer (VDI) - Career

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As a Platform Engineer (VDI) you will have the challenge of implementing, and supporting appropriate virtual desktop solutions for Equifax using Citrix Virtual Apps and Desktop (v1912 and later preferred) and Citrix Cloud Virtual Apps and Desktops. Independently lead problem determination in multiple technology domains, engaging with business units, application teams, and other infrastructure teams as required. Provide guidance and mentorship to team members and consultative guidance to other teams and business units as appropriate.

• This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
• This position is located in Alpharetta, GA. This resource will have to be local Atlanta and will work in our Alpharetta based Equifax location.
• Corporate Return To Office expectations: Onsite weekly requirements - Tuesday, Wednesday, and Thursday each week.
• Due to the nature of Platform Engineer / Support based roles, this role may require additional onsite responsibilities outside of normal business hours as needed.
  
  

What you’ll do

• Engineer, implement, and support appropriate virtual desktop solutions for Equifax using Citrix Virtual Apps and Desktop (v1912 and later preferred) and Citrix Cloud Virtual Apps and Desktops.
• Independently lead problem determination in multiple technology domains, engaging with business units, application teams, and other infrastructure teams as required.
• Provide mentorship to junior team members and consultative guidance to other teams and business units as appropriate.
• You will manage any incidents or vulnerabilities fixes and work required to implement changes off hours (when necessary)
• Driving direction of a specific platform or application including creation of new environments, software upgrades, and tuning.
• Provide software deployment services for QA and production environments.
• Direct application performance monitoring and tuning.
• Be actively involved in protecting the uptime and performance of the application. Provide knowledge and expertise in the development and operational support and maintenance for a range of applications and tools.
• Define the updates to the production environment.
• Responsible for the installation, set up and support of third party software running on internal managed environments.
• Designing and setting up deployment procedures, setting up robust processes, monitoring production systems and managing configuration.
  
  

What Experience You Need

• 5 to 7 years experience in related desktop / VDI or other platform engineer positions
• 5 to 7 years experience providing Tier 3 escalation support (prefer to see experience supporting both legacy and current version of Citrix Products).
• Advanced knowledge relative to administration, engineering, design, and implementation of Microsoft Windows technologies. Will include:
• Windows Server, versions 2012R2 and 2016; version 2019 a plus
• Windows 10
• Active Directory
• Group Policies
• Hyper-V, including failover clustering, System Center Virtual Machine Manager
  
  

What could set you apart

• AA or Bachelor’s degree in Computer Science preferred (not required)
• Active Cloud Certification or related platform certifications preferred
• Advanced knowledge relative to administration, engineering, and implementation of virtual desktop infrastructure-related technologies, to include: Citrix Virtual Apps and Desktops 1912 and later, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud Virtual Apps and Desktops (CVAD), Citrix Netscaler / ADC / VPX, Citrix Workspace Environment Management (WEM), Citrix App Layering, Ivanti Application Control, Ivanti Environment Manager
• Experience with public cloud-related technologies a plus, to include: Google Cloud Platform, Citrix Cloud, “Infrastructure as code” technologies such as Terraform, Ansible, etc.,
• Familiarity with immutable infrastructure concepts
• Adept skills with vDisk management, application packaging, and Powershell scripting.
• Extensive application debugging experience utilizing Citrix tools, Microsoft System Internals Tools, Wireshark or other packet capturing tools, and ControlUp.
• Advanced analytical/problem solving ability, critical decision making, intuitive, un-yielding focus as workload rises, focus increases, multi-task becomes second nature often playing mediator or calming the storm by focusing everyone on a common goal required, mediator on calls if necessary, creative, independent thinking skills.
  
  

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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