Operations Support Engineer in Katy

Energy Jobline ZR; Katy (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Genesis Staffing seeks an Extreme Command Specialist to provide direct field support for Extreme drilling equipment, coordinating data and assisting customers in the field.

The role requires a 2-year technical degree, 3–5 years MWD field experience, EM telemetry expertise, and proficiency with XEM/xBolt, Excel and PowerBI. You will rotate 24/7 shifts in an office-based environment. Strong problem solving and communication skills are essential.

Qualifications

• Min 2 year technical degree required.
• 3-5 years of direct field experience in a directional drilling/MWD service business in North America Land.
• Working knowledge of XEM, xBolt, and other Extreme or SLB MWD systems ideal
• Familiarity with rotary steerable systems
• Familiarity with MS Excel, PowerBI, and other basic data analysis tools
• Comfortable talking directly with customers
• Recent MWD experience, specifically electromagnetic (EM) telemetry (within the last 3–5 years).
• Strong computer literacy (Excel, PowerBI).
• Prior SLB/Extreme experience, with XEM/xBolt experience.

Responsibilities

• Provide direct support to clients running Extreme equipment in the field.
• Escalate issues to the proper technical role within the Extreme organization as necessary.
• Catalog information from equipment activity and issues in the appropriate SLB business systems.
• Consolidate information regularly to update the Extreme organization on ongoing field activity.

Skills

MWD telemetry

Excel

PowerBI

XEM/xBolt

Customer communication

Rotary steerable systems

Education

Technical degree

Tools

XEM/xBolt

Job description

The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity. This support may involve direct customer support or structuring information regarding this activity so that it can be utilized by other support functions within the Extreme organization.

Reporting Structure

The Command Specialist reports to the Command Team Lead.

Essential Responsibilities and Duties

• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate SLB business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity

Education and Experience

• Min 2 year technical degree required
• 3-5 years of direct field experience in a directional drilling/MWD service business in North America Land
• Working knowledge of XEM, xBolt, and other Extreme or SLB MWD systems ideal
• Familiarity with rotary steerable systems
• Familiarity with MS Excel, PowerBI, and other basic data analysis tools
• Comfortable talking directly with customers

Required

• Recent MWD experience, specifically electromagnetic (EM) telemetry (within the last 3–5 years).
• Strong computer literacy (Excel, PowerBI).
• Prior SLB/Extreme experience, with XEM/xBolt experience.

Role Necessity and Background Information

Extreme Drilling Sales and Rental supports a fleet of drilling equipment operated by external directional drilling service companies. The Command Center is a primary point of contact for field operators of this equipment in the field. Command provides technical support for issues and escalates problems systematically within the organization. Command also processes and catalogues field data, making it available to the Extreme organization on a continual basis.

The Command Specialist role performs shifts that take responsibility for this 24/7 support role on a rotating schedule alongside others in the organization.

This is a key customer point of contact that must be comfortable discussing problems remotely. Problem solving and communication skills are keys to success.

MUST: recent Measuring While Drilling (MWD) experience. Specifically with Electromagnetic tools (EM). Former Extreme/SLB employee with XEM/xBolt experience is ideal.

Work Environment

• Office-based role

Shift / Hours

• Monday–Friday, 8:00 AM – 5:00 PM (contractor).

Company Description

At Genesis, we love people. Our mission is to be a blessing in all we do while putting people to work. We specialize in partnering with candidates and clients to bring the right people together to accomplish great things.

Genesis Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.