Operations Support Compliance Auditor

Monro, Inc.; Philadelphia (Philadelphia County); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Plan with CompanyMatch

Paid vacation

Paid Holidays

Job summary

Monro, Inc. is seeking a Compliance and Field Operations Auditor to evaluate and improve store compliance. You will visit locations daily, perform audits, and work with field leadership to ensure timely implementation of initiatives.

The role requires 4+ years in retail management, strong analytical skills, and extensive travel (75%+). Excellent communication and MS Office proficiency are essential, with a focus on driving process improvements across the network.

Qualifications

• Associates or Bachelor’s degree in Business or related field preferred.
• 4 plus years of Retail Management experience.
• Must be able to multi-task/problem solve and possess strong analytical and time management skills.
• Possess strong interpersonal skills to deal effectively with a wide variety of people assertively and confidently.
• Self-directed team player with the ability to manage multiple activities.
• Pro-active and process driven.
• Must be a result oriented, with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
• Proven influence and collaboration skills and ability to effectively interact with management to identify, develop, and implement process compliance and improvements.
• Able to be flexible and adapt to different work groups, work styles, and work environments.
• Ability to develop creative solutions to problem-solving.
• Strong verbal and written communication and presentation skills, including presenting to large groups.
• Must be skilled in the use of Microsoft suites of office products.
• Enthusiastic, energetic, and highly driven.
• Works well in the collaborative work environment.
• Travel 75% plus in field operations.

Responsibilities

• Participates in Monro Forward initiatives, DM onboarding, inventory subject matter expert, inventory analysis, safety compliance, building and equipment maintenance, and compliance for major initiatives.
• Train teammates on TCC’s, OCC’s, PI’s, Lift Inspections and Safety Inspections.
• Support Loss Prevention with investigations.
• Collaborate with leadership to develop remediation activities.
• Develop recommendations for process improvements and efficiencies.
• Participate in POS Testing as needed.
• Assist with other projects and duties as assigned.
• Schedule and prepare for Store Compliance visits up to 13 weeks in advance.
• Complete Lift Inspections and Asset Safety Audits during visits.
• Communicate audit results to Store & District leadership.

Skills

Retail Management

Analytical skills

Time management

Interpersonal skills

Presentation skills

Travel readiness

MS Office

Education

Associates or Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

• Compensation: USD 68000 - USD 85000 - yearly

Company Description

*Candidate should ideally be located in Philadelphia or Pittsburgh*

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to 1,115 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Job Description

Reporting to the Director of Operations Support, this individual will evaluate, inspect, audit, and determine the effectiveness of compliance and store operational tasks. This individual will visit store locations daily and perform regularly scheduled audits. They must effectively establish strong credibility with the Monro Field Teammates and Field Leadership. Maintaining a positive and constructive attitude is critical as this role sits at the crossroads between the Store Support Center and Field Management.

Compensation: The salary range for this role is $68,000 - $85,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level

Essential Functions:

Participates in the following areas of focus, including but not limited to Monro Forward initiatives, DM onboarding, inventory subject matter expert, inventory analysis, safety compliance, building and equipment maintenance, and a compliance subject matter expert for major organizational initiatives.

• Complete assigned Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift Inspections, Safety Audits and Building & Equipment Inspections.
• Train, as assigned, Teammates on how to complete TCC’s, OCC’s, PI’s, and Lift Inspections and Safety Inspections.
• On occasion, support Loss Prevention with Investigations.
• On occasion, collaborate with the Director, Internal Audit and operational functions to develop remediation activities.
• Develop recommendations for process improvements and efficiencies.
• On occasion will be asked to participate in POS Testing.
• Assist with other projects as assigned; perform other duties as assigned.
• Schedule and prepare for Store Compliance visits up to 13 weeks in advance.
• Complete Lift Inspections as assigned.
• Complete Asset (building and equipment), Safety andOperational readiness Audits as you visit each location.
• Communicate with Store & District leadership on the audit results.

Communication:

• Works closely with the Field Leadership to ensure compliance initiatives are communicated and executed in a timely manner.
• Builds strong partnerships in both the Store Support Center and field.

Qualifications

Minimum Qualifications:

• Associates or Bachelor’s degree in Business or related field preferred.
• 4 plus years of Retail Management experience.
• Must be able to multi-task/problem solve and possess strong analytical and time management skills.
• Possess strong interpersonal skills to deal effectively with a wide variety of people assertively and confidently.
• Self-directed team player with the ability to manage multiple activities.
• Pro-active and process driven.
• Must be a result oriented, with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
• Proven influence and collaboration skills and ability to effectively interact with management to identify, develop, and implement process compliance and improvements.
• Able to be flexible and adapt to different work groups, work styles, and work environments.
• Ability to develop creative solutions to problem-solving.
• Strong verbal and written communication and presentation skills, including presenting to large groups.
• Must be skilled in the use of Microsoft suites of office products.
• Enthusiastic, energetic, and highly driven.
• Works well in the collaborative work environment.
• Travel 75% plus in field operations.

Closing Statement:

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon Company need.

Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.

Additional Information

• Health Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays

Your next Destination!

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammatesreceive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard torace, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.