Operations Support Compliance Auditor

Monro; Norfolk (VA); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Retirement Plan with Company Match

Paid vacation

Paid holidays

Job summary

Monro is seeking a Compliance Auditor in Norfolk, VA, who will evaluate and audit store operations while maintaining strong communication with the Field Leadership. The role involves significant travel and requires 4+ years of retail management experience and strong analytical skills.

Additional qualifications include excellent communication skills and proficiency in Microsoft Office. Benefits include health and dental insurance, a 401(k) plan with company match, and paid vacation.

Qualifications

• 4+ years of retail management experience required.
• Strong analytical and problem‑solving skills.
• Self‑directed team player with multi-tasking ability.

Responsibilities

• Evaluate compliance and operational tasks at store locations.
• Train teammates on cycle counts and inspections.
• Develop recommendations for process improvements.

Skills

Analytical skills

Time management

Problem-solving

Interpersonal skills

Proactive attitude

Communication skills

Education

Associate’s or Bachelor’s degree in Business or related field

Tools

Microsoft Office

Job description

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, we have grown to 1,115 auto repair shops and tire dealers in 32 states.

Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. Under the Monro banner, we are united TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Candidate should ideally be located in Norfolk, VA or Raleigh, NC.

Job Description

Reporting to the Director of Operations Support, this individual will evaluate, inspect, audit, and determine the effectiveness of compliance and store operational tasks. This person will visit store locations daily and perform regularly scheduled audits, establishing credibility with the Monro Field Teammates and Field Leadership. Maintaining a positive and constructive attitude is critical as this role sits at the crossroads between the Store Support Center and Field Management.

Compensation

Salary range: $68,000 - $85,000. Eligible for additional compensation and incentives. Pay will be determined based on experience level.

Essential Functions

Participates in several focus areas, including Monro Forward initiatives, DM onboarding, inventory subject matter expertise, inventory analysis, safety compliance, building and equipment maintenance, and a compliance subject matter expert for major initiatives.

Essential Duties

• Complete assigned Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift Inspections, Safety Audits, and Building & Equipment Inspections.
• Train teammates on how to complete TCCs, OCCs, PIs, and Lift Inspections and Safety Inspections.
• Support Loss Prevention with investigations on occasion.
• Collaborate with the Director, Internal Audit, and operational functions to develop remediation activities on occasion.
• Develop recommendations for process improvements and efficiencies.
• Participate in POS testing on occasion.
• Assist with other projects as assigned; perform other duties as assigned.
• Schedule and prepare for Store Compliance visits up to 13 weeks in advance.
• Complete Lift Inspections as assigned.
• Complete Asset (building and equipment), Safety and Operational readiness Audits as you visit each location.
• Communicate audit results with Store & District leadership.

Communication

• Works closely with the Field Leadership to ensure compliance initiatives are communicated and executed in a timely manner.
• Builds strong partnerships in both the Store Support Center and field.

Qualifications

Minimum Qualifications:

• Associate’s or Bachelor’s degree in Business or related field preferred.
• 4+ years of retail management experience.
• Strong analytical, time‑management, and problem‑solving skills; ability to multi‑task.
• Strong interpersonal skills to deal effectively with a wide variety of people assertively and confidently.
• Self‑directed team player able to manage multiple activities.
• Pro‑active, process‑driven.
• Result‑oriented with the ability to interface with all levels and build consensus for chosen solutions.
• Proven influence and collaboration skills to interact with management and implement compliance improvements.
• Flexible and adaptable to different work groups, styles, and environments.
• Creative problem‑solving skills.
• Strong verbal and written communication and presentation skills, including presenting to large groups.
• Skilled in Microsoft Office suite.
• Enthusiastic, energetic, and highly driven.
• Works well in a collaborative environment.
• Travel 75%+ in field operations.

Benefits

• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan with Company Match
• Paid vacation
• Paid holidays

Growth Opportunity

At Monro we are committed to helping teammates grow their career through coursework, leadership development, on‑the‑job training, company‑sponsored certifications, and the Monro University curriculum.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.