Operations Support Compliance Auditor

Monro; Philadelphia (Philadelphia County); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K Retirement Plan with Company Mate

Paid vacation

Paid Holidays

Job summary

Monro seeks a compliance auditor to evaluate and audit store operations, visiting locations daily to assess compliance and drive improvements. The role bridges Store Support Center and Field Leadership, requiring a credible, constructive approach and travel up to 75%.

You will audit operational tasks, partner with leadership, and contribute to Monro Forward initiatives while supporting overall risk management and guest satisfaction.

Qualifications

• Associates or Bachelor's degree in Business or related field preferred.
• 4+ years of Retail Management experience.
• Strong analytical and time management skills.
• Pro‑active and process driven with good communication.

Responsibilities

• Complete Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI).
• Train teammates on TCC, OCC, PI, Lift and Safety Inspections.
• Support Loss Prevention investigations as needed.
• Collaborate to develop remediation activities for gaps.
• Participate in POS Testing and process improvements.
• Schedule Store Compliance visits up to 13 weeks ahead.
• Complete Lift Inspections and Asset/Safety Audits during visits.
• Communicate audit results with Store & District leadership.

Skills

Retail Management

Analytical skills

Time management

Interpersonal skills

Problem solving

Multi-tasking

Microsoft Office

Education

Associate's or Bachelor's degree in Business

Tools

Microsoft Office

Job description

Company Description

*Candidate should ideally be located in Philadelphia or Pittsburgh*

Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to 1,115 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

Job Description

Reporting to the Director of Operations Support, this individual will evaluate, inspect, audit, and determine the effectiveness of compliance and store operational tasks. This individual will visit store locations daily and perform regularly scheduled audits. They must effectively establish strong credibility with the Monro Field Teammates and Field Leadership. Maintaining a positive and constructive attitude is critical as this role sits at the crossroads between the Store Support Center and Field Management.

Compensation

The salary range for this role is $68,000 - $85,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.

Essential Functions

Participates in the following areas of focus, including but not limited to Monro Forward initiatives, DM onboarding, inventory subject matter expert, inventory analysis, safety compliance, building and equipment maintenance, and a compliance subject matter expert for major organizational initiatives.

Essential Duties

• Complete assigned Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift Inspections, Safety Audits and Building & Equipment Inspections.
• Train, as assigned, Teammates on how to complete TCC's, OCC's, PI's, and Lift Inspections and Safety Inspections.
• On occasion, support Loss Prevention with Investigations.
• On occasion, collaborate with the Director, Internal Audit and operational functions to develop remediation activities.
• Develop recommendations for process improvements and efficiencies.
• On occasion will be asked to participate in POS Testing.
• Assist with other projects as assigned; perform other duties as assigned.
• Schedule and prepare for Store Compliance visits up to 13 weeks in advance.
• Complete Lift Inspections as assigned.
• Complete Asset (building and equipment), Safety and Operational readiness Audits as you visit each location.
• Communicate with Store & District leadership on the audit results.

Communication

• Works closely with the Field Leadership to ensure compliance initiatives are communicated and executed in a timely manner.
• Builds strong partnerships in both the Store Support Center and field.

Qualifications

Minimum Qualifications

• Associates or Bachelor's degree in Business or related field preferred.
• 4 plus years of Retail Management experience.
• Must be able to multi‑task/problem solve and possess strong analytical and time management skills.
• Possess strong interpersonal skills to deal effectively with a wide variety of people assertively and confidently.
• Self‑directed team player with the ability to manage multiple activities.
• Pro‑active and process driven.
• Must be a result oriented, with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
• Proven influence and collaboration skills and ability to effectively interact with management to identify, develop, and implement process compliance and improvements.
• Able to be flexible and adapt to different work groups, work styles, and work environments.
• Ability to develop creative solutions to problem‑solving.
• Strong verbal and written communication and presentation skills, including presenting to large groups.
• Must be skilled in the use of Microsoft suites of office products.
• Enthusiastic, energetic, and highly driven.
• Works well in the collaborative work environment.
• Travel 75% plus in field operations.

Closing Statement

This summary is not an all‑inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's Manager at any time based upon Company need.

Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.

Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays

Growth Opportunity

At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on‑the‑job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.