Operations Support Center Generalist

Qualis LLC; Huntsville (AL); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Education reimbursement

Certification reimbursement

Tax-saving options

Disability insurance

Life insurance

Zusammenfassung

Qualis LLC is seeking a detail-oriented Operations Support Generalist to provide essential operational support with cross-training in User Services, Secure Media Services, and administrative tasks. The role emphasizes accurate record-keeping and smooth workflows, requiring strong communication and problem-solving skills.

Ideal candidates show adaptability, time management, and the ability to follow procedures while learning technical processes in a security-conscious environment.

Qualifikationen

• Basic computer skills including hardware and software basics.
• Knowledge of security protocols and ability to follow regulations.
• Strong verbal and written communication for users and procedures.
• Attention to detail for data recording and documentation accuracy.
• Ability to meticulously follow step-by-step instructions and protocols.
• Proficient data entry into computer systems with accuracy.
• Ability to understand and troubleshoot technical issues.
• Strong time management to prioritize tasks.
• Adaptability to switch between assignments and learn new procedures quickly.
• 0–8 years of related work experience.

Kenntnisse

Basic computer skills

Security awareness

Communication

Attention to detail

Following procedures

Data entry

Problem solving

Time management

Adaptability

Experience 0-8 years

Tools

RSA SecurID

Ticketing systems

Media burning techniques

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Support Center Generalist

Qualis LLC is seeking a highly motivated and detail-oriented Operations Support Generalist to join our dynamic team. This multifaceted role provides essential operational support, with cross-training in User Services, Secure Media Services, and administrative tasks. The ideal candidate is a proactive problem-solver with a strong aptitude for learning technical processes, excellent communication skills, and a commitment to maintaining accurate records and ensuring smooth operational workflows.

Required Qualifications

• Basic Computer Skills: Familiarity with basic computer hardware, software applications, and navigation.
• Security Awareness: Understanding security protocols and ability to adhere to regulations.
• Communication: Strong verbal and written communication skills to effectively interact with users, explain processes, and convey information clearly and professionally.
• Attention to Detail: The capacity to record data, verify information, and maintain accurate documentation, crucial for maintaining security and operational integrity.
• Commitment to Following Procedures: The ability to meticulously follow step-by-step instructions and protocols to ensure accuracy and security.
• Data Entry: Proficiency in accurately and efficiently entering data into computer systems.
• Problem Solving: Capacity to understand and troubleshoot technical issues.
• Time Management: Capability to prioritize tasks and manage time effectively.
• Adaptability: The ability to switch gears from one assignment to the next, and to learn new procedures quickly.
• Experience: 0-8 years related work experience

Desired Qualifications

• Security+ certification.
• Ability to read and process System Authorization Access Request (SAARs/DD-2875) forms.
• Experience in managing RSA SecurID.
• Advanced proficiency in burning media to disks.
• Previous experience in a government or security-conscious environment.
• Knowledge of media handling and knowledge of how to track media transfers.
• Advanced proficiency in using ticketing systems.
• Analytical skills to assess the scope and priority of issues.
• Previous experience in user account administration.

Clearance Level:

• Able to obtain a Secret clearance (U.S. Citizenship required).

Qualis LLC has a comprehensive benefits package based on employment type, location, and applicable agreements that includes:

• Health, dental, and vision insurance
• 401(k) match Paid time off and Holidays
• Paid time off and Holidays
• Educational, professional development and certification reimbursement.
• Tax-saving options
• Disability and Life Insurance

Qualis LLC is committed to hiring and retaining a diverse and talented workforce who can contribute to the mission and vision of the Company. Our employees are our greatest asset, and we promote a positive work environment, teamwork, professional growth, innovation, community involvement, flexible scheduling and a family-friendly work environment.