Operations Support Assistant

Allied Universal; Glendale, Northern (CA, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) enrollment

Paid time off

Life insurance & disability

Job summary

Allied Universal is seeking a Security Operations Support Assistant in Glendale, CA. The role provides administrative support to Operations and Account Managers, handling scheduling, invoicing, reporting, and client presentations to help maintain efficient operations.

The ideal candidate has a High School Diploma, strong Microsoft Office skills, and the ability to manage multiple tasks and meet deadlines while handling confidential information. Overtime may be required.

Qualifications

• High School Diploma or GED with administrative experience.
• Ability to prioritize multiple assignments and meet deadlines.
• Proficient in Microsoft Office and office management technology.
• Professional, discreet and able to maintain confidentiality.
• Valid driver's license with driving experience and clean record.
• Strong verbal and written communication across levels.

Responsibilities

• Schedules, bills, and produces reports using WinTeam.
• Ensures contract hours and schedules employees at sites.
• Performs site audits and tracks contractual requirements.
• Produces weekly and bi-weekly billing packages.
• Supports officer training and maintains documentation.
• Manages safety programs and equipment inventories.

Skills

Communication skills

Deadline management

Initiative

Team player

Discretion

Overtime flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Hiring for a Security Operations Support Assistant !

Join the world's leading global security company!

• Payrate is $22.00 per hour.
• Location Glendale, California
• Excellent benefits and career growth opportunities

This position is responsible for providing administrative support to Operations Managers, District Managers, and/or Account Managers by handling scheduling, billing/invoice preparation, tracking contractual compliance requirements, preparing reports, and preparing presentations for clients.

RESPONSIBILITIES:

• Uses WinTeam for scheduling, billing, and producing reports, such as Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training Detail reports, that require interpretation and action for effective business management.
• Meets all contractually required hours for each site assigned to Managers. Schedules employees to work at the sites where openings exist.
• Performs site audits using Operational Audit Standards as a guide.
• Tracks and communicates contractual requirements to the management team.
• Produces weekly and bi-weekly billing packages.
• Regularly adjusts the schedule to complete off hours inspections at various client sites (approx. 1-2 days per week).
• Assist with Security Officer training as needed.
• Print/store SARs, invoices, HBC reports, etc.
• Responsible for document retention and archiving processes.
• Updates SITE List weekly.
• Supports orientation and training of new management or support personnel on compliance and billing processes.
• Submits uniform orders to the uniform department (as appropriate) for managers and conducts seasonal uniform changeover.
• Identifies equipment utilized at the account, including vehicles, and maintains appropriate shift inventories and maintenance checklists and follow-ups.
• Assists in the development of and helps to maintain safety programs outlining site specific hazards for security officers, including vehicle safety, driving safety, and slip and fall hazards.
• Takes part in off-site visits and provides documentation required by Manager.
• Interacts effectively with all levels of the organization to identify, analyze, solve problems, and create opportunities for continuous improvement.
• Maintains confidentiality of all information and data.
• Performs other related duties and responsibilities as assigned.

QUALIFICATIONS:

• High School Diploma (or equivalent GED) is required with previous administrative experience.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
• Possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• Professional, articulate and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

PREFERRED QUALIFICATIONS:

• At least two (2) years of previous experience in the security industry

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices