Operations Support Analyst

University Health; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

University Health is seeking a Configuration Analyst to manage configuration changes and implement new settings. The candidate will serve as a Subject Matter Expert for an AMISYS subsystem and collaborate with multiple departments to assess impacts and ensure accurate configuration.

The role also involves training staff, resolving issues, and testing changes to software used in business operations and reporting. The ideal candidate has AMISYS experience and strong MS Office skills.

Qualifications

• Bachelor's degree in a related field required; two years of relatable experience may be accepted in lieu.
• Three years of experience on AMISYS with expertise in two or more subsystems or equivalent health insurance experience.
• Three years of claims processing experience in health insurance.
• Intermediate skills in Microsoft Word, Excel, and Visio.
• Knowledge of procedure and diagnosis codes and basic benefits design preferred.

Responsibilities

• Configure, implement, and modify configurations; serve as SME for assigned subsystem.
• Collaborate with other CFHP areas to assess change impact on Membership, Finance, Claims, HSM, and Network Management.
• Provide staff training and resolve issues; test changes to existing software used in business operations and reporting.
• Manage medium-priority projects with Configuration Manager or Senior Configuration Analyst.

Skills

Configuration management

Staff training

Issue resolution

Testing changes

Project coordination

Education

Bachelor's degree in a related field

Tools

AMISYS

Microsoft Office

Job description

POSITION SUMMARY/RESPONSIBILITIES

Responsible for configuration, implementation of new and changes to existing configuration. Subject Matter Expert on assigned subsystem and works collaboratively with other areas of CFHP to determine change needed, impact on other areas (i.e. Membership, Finance, Claims, HSM, Network Management ) and to ensure accurate configuration. Provide staff training, responsible for issue resolution and testing changes to existing software used in business operations and reporting. Manages medium priority projects working with Configuration Manager or Sr. Configuration Analyst.

EDUCATION/EXPERIENCE

Bachelor's degree in a related field is required. Two (2) years of relatable experience may be accepted in lieu of degree. Three (3) years experience on AMISYS with expertise in two or more subsystems or equivalent experience in a health insurance environment. Three (3) years claims processing experience or equivalent experience in a health insurance environment. Expertise in one AMISYS subsystem preferred. Knowledgeable in all Microsoft Office Products required. Experience in health plan operations, information systems preferred. Understanding of procedure and diagnosis codes and basic benefits design preferred. Must have intermediate Microsoft Word/ Excel/ Visio skills. Experience with the following is preferred: