Operations Support Administrator

Rigaku Americas Corp.; Boston (MA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) plan with company match

Paid holidays

Job summary

Newton Scientific is seeking a dependable Operations Support Administrator to help keep daily business operations organized and accurate. You will support ERP transaction processing, customer communication, inventory administration, and general business needs while working across operations, sales, engineering, production, and finance.

Training will be provided on company processes and ERP procedures. This is a full-time, hourly, non-exempt position reporting to the Business Operations Manager.

Qualifications

• 1–2 years of combined customer service, administrative, order-entry, or computer-based work experience.
• Proficient written communication, including courteous emails.
• Working knowledge of Microsoft Excel, Word, Teams, and Outlook.
• Strong attention to detail and data entry accuracy.

Responsibilities

• Process ERP transactions including customer setup, production updates, material consumption, and completed jobs.
• Prepare quotes using established pricing and procedures for orders.
• Communicate professionally with customers and coordinate with internal teams.
• Support the RMA process and coordinate product evaluation with engineering.
• Assist with cycle counts and inventory-control by recording counts and resolving discrepancies.
• Monitor office supplies and restock as needed.
• Maintain organized records and protect confidential information.

Skills

Professional communication

Attention to detail

Data entry

Customer service

Education

Associate's degree in business administration or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

Join Rigaku in shaping a better world through new perspectives!

The Opportunity

Newton Scientific (NSI) is seeking a dependable Operations Support Administrator to help keep daily business operations organized and accurate. You will support ERP transaction processing, customer communication, inventory administration, and general business needs while working across operations, sales, engineering, production, and finance. Training will be provided on company processes and ERP procedures. This full-time, hourly, non-exempt position reports to the Business Operations Manager.

What You Will Do

• Maintain accurate customer, production, and inventory records by processing ERP transactions, including customer setup, production job updates, material consumption, and completed job processing.
• Prepare customer quotations using established pricing and procedures, and obtain the information and documentation needed for quoting and order processing.
• Communicate professionally with customers and collaborate with operations, sales, engineering, production, finance, and other internal teams.
• Support the RMA process by reviewing available warranty information, coordinating product evaluation with engineering, and issuing RMAs in the ERP system as directed.
• Assist with cycle counts and inventory-control activities by performing and recording counts, identifying discrepancies, and completing approved ERP transactions.
• Monitor office and kitchen supply levels through weekly inventory checks and restock commonly used items as needed.
• Complete assigned administrative tasks accurately and on time, maintain organized electronic and paper records, and protect confidential customer and company information.

Required Qualifications

• High school diploma or GED.
• 1-2 years of combined customer service, administrative, order-entry, or computer-based work experience.
• Working knowledge of Microsoft Excel, Word, Teams, and Outlook.
• Professional written communication skills, including clear and courteous customer email communication.
• Strong attention to detail and a commitment to accurate data entry and recordkeeping.

Preferred Experience

• Associate's degree in business administration, operations, supply chain, customer service, or a related field.
• Experience entering transactions or maintaining records in an ERP, MRP, CRM, or similar business database system.

Physical Requirements

• Sit and work at a computer for extended periods.
• Move throughout office and production areas to support inventory counts and routine operational tasks.
• Occasionally lift and move office supplies, inventory items, or materials weighing up to 20 lbs.
• Frequently use hands for keyboarding, filing, handling documents, and routine office tasks.

Compensation

Hourly Rate: $25 - $31 per hour. Compensation will be based on the selected candidate's experience, qualifications, skills, and internal equity. The final offer may fall anywhere within the posted range.

About Newton Scientific

Newton Scientific is a leading developer and manufacturer of miniature X-ray sources and high-voltage systems worldwide. As a subsidiary of Rigaku Corporation, NSI combines the collaborative culture of a small company with the stability and resources of a global organization. Employees work directly with advanced electro-mechanical products used in cutting-edge applications around the world.

Why join Newton Scientific?

• Meaningful, specialized work: Build precision products used in cutting-edge applications worldwide.
• Supportive training: Learn our processes directly from experienced technicians and engineers.
• Competitive rewards: Competitive pay based on experience, plus potential eligibility for an annual merit increase and company performance-based bonus. Eligibility begins after six months of employment.
• Time away: Four weeks of Total Time Off accrued during your first year and eleven paid holidays annually.
• Comprehensive benefits: Medical, dental, vision, life, and disability insurance, plus a 401(k) plan with company match.
• Consistent schedule: Monday-Friday day shift, with potential overtime opportunities after training based on production demand.
• Welcoming workplace: Company-sponsored events, free parking, large windows, and convenient building amenities at our Charlestown location.

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more. Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Applicants must be legally authorized to work in the Unted States. Sponsorship is not available for this position.