Operations Support

Paramount Residential Mortgage Group; Corona (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

Paramount Residential Mortgage Group is seeking an Operations Support Desk Specialist to provide primary customer and technical support to Retail, Wholesale, and Correspondent staff through an internal ticketing system, with a focus on TRID disclosure requirements.

The role requires strong problem-solving, attention to compliance, and the ability to collaborate across departments to ensure accurate, timely disclosures and smooth loan workflows.

Qualifications

• Experience in mortgage operations is required.

Responsibilities

• Provide high-quality support to Retail, Wholesale, and Correspondent staff via an internal ticketing system, focusing on TRID disclosure requirements.
• Review loans for Rate Locks, Relocks, and CoCs to ensure TRID documentation guidelines are followed and communicate deficiencies to internal teams and customers.
• Demonstrate strong organizational skills and manage daily tickets and pipeline items effectively.
• Maintain clear written and verbal communication with colleagues and customers, acting as a liaison across departments.
• Operate office equipment and perform basic data-entry tasks as needed in Encompass.
• Sit for extended periods and operate with standard hearing and vision ranges.
• Meet daily productivity targets set by the manager for file disclosures.
• Understand, maintain, and validate TRID compliance requirements.
• Evaluate ATR/QM and Mavent findings related to TRID disclosures.
• Collaborate with Retail and TPO Loan channels to ensure smooth process flow.
• Review and process change-of-circumstance data and re-disclosures to applicants.
• Perform loan application data-entry updates in Encompass.

Skills

Ticketing system

Disclosure knowledge

Communication skills

Detail oriented

Written & verbal communication

Encompass LOS

MS Windows

Outlook experience

Spelling skills

Education

High school diploma

Tools

Encompass

MS Windows

Job description

The Operations Support Desk Specialist provides primary customer and technical support to Retail, Wholesale, and Correspondent staff via an internal ticketing system. With a primary focus on TRID disclosure requirements, this fast-paced role demands rapid problem-solving skills and a strong commitment to compliance. The specialist will develop strong working relationships with immediate team members as well as company-wide operations staff to ensure seamless business workflows. Core duties include, but are not limited to, the functions described below.

Essential Job Functions

• Customer Service Deliver high-quality support by efficiently resolving policy and TRID compliance inquiries, with a dedicated focus on the loan disclosure process.
• Production & Compliance Review incoming loans for Rate Locks, Relocks, and Changes of Circumstances (CoC) to ensure strict adherence to TRID documentation guidelines. Proactively identify and communicate file deficiencies to internal teams and external customers to secure the documentation necessary for accurate, timely disclosures.
• Organization & Time Management Demonstrate exceptional organizational skills as a self-starter, effectively managing daily priorities and multitasking between incoming new tickets and resolving outstanding items in the pipeline.
• Communication Maintain clear, concise, and professional verbal and written communication with colleagues and customers, acting as a vital liaison across internal departments to support a cohesive corporate workflow.
• Equipment Uses such office equipment as computer terminals and copiers.
• Physical Must be able to sit for extended time periods. Hearing and vision within normal ranges.
• Meet daily productivity requirements, set by manager, files reviewed and disclosed.
• Understand, maintain and validate TRID compliance requirements.
• Evaluate and communicate ATR/QM and Mavent Report findings as relates to TRID disclosures.
• Work in tandem with loan production personnel including Retail and TPO Loan Channels to ensure smooth process flow within the company.
• Review validate and process change of circumstance data/processes re-disclosures directly to applicant.
• Perform loan application data entry updates and/or changes in Encompass.

Experience

• Experience in mortgage operations required

Skills

• Ticketing System experience
• Disclosure knowledge
• Strong interpersonal-communication and business-relationship skills
• Detail oriented
• Excellent written and verbal communication skills
• Encompass LOS
• Technologically proficient in MS Windows software
• Outlook experience required
• Excellent spelling skills required

Education

• High school diploma

Travel and other requirements

• Travel is not required
• During periods of high volume there may be mandatory overtime of up to 2 hours per day.

USD $19.00/Hr.
USD $26.00/Hr.