Operations Supervisor - World Trade Center

Columbia Hospitality; Seattle (WA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Payable hourly rate

Daily pay

Healthcare benefits

401(k) retirement plan

Paid time off

Discounts on lodging, dining, spa, and

Job summary

Columbia Hospitality is seeking a role that oversees daily front-of-house operations at the World Trade Center Club and dining room, coordinating events and guest services.

You will supervise staff, ensure smooth service, and support event execution with cross-team collaboration. The position requires flexibility to manage peak periods and evening functions in a hospitality-focused environment.

Responsibilities

• Oversee the daily front-of-house operations of the World Trade Center Club and dining room, and Private Events ensuring exceptional hospitality and service.
• Oversee dining room and boardroom setups adjustments, including basic in-house audiovisual support.
• Support on-site member events, networking receptions, and evening functions as required.
• Coordinate lunch service, assist with dining reservations, seating assignments, and guest flow.
• Assist with food and beverage service during peak periods.
• Assist with WTC Daily Operations Report
• Supervise, train, coach, and schedule front-of-house WTC staff while maintaining high service standards.
• Support opening, closing, and daily operational procedures and POS system.
• Coordinate with sales, culinary, banquet, and operations teams to ensure seamless service and event execution.
• Maintain inventory levels and ensure compliance with food safety, sanitation, and liquor regulations.
• Deliver an exceptional guest experience by anticipating needs, resolving concerns, and maintaining a welcoming environment.
• Maintain a safe, clean, organized, and presentation-ready facility while communicating operational issues and opportunities to leadership and building management.
• Support onsite events during traditional business hours and evening membership events.

Job description

The Perks

• Eligibility of perks is dependent upon job status
• Rate of Pay: $30 - $34 per hour
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!
• Parking/Transportation/Commuter allowance

The Perks

• Eligibility of perks is dependent upon job status
• Rate of Pay: $30 - $34 per hour
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!
• Parking/Transportation/Commuter allowance

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks:

• Oversee the daily front-of-house operations of the World Trade Center Club and dining room, and Private Events ensuring exceptional hospitality and service.
• Oversee dining room and boardroom setups adjustments, including basic in-house audiovisual support.
• Support on-site member events, networking receptions, and evening functions as required.
• Coordinate lunch service, assist with dining reservations, seating assignments, and guest flow.
• Assist with food and beverage service during peak periods.
• Assist with WTC Daily Operations Report
• Supervise, train, coach, and schedule front-of-house WTC staff while maintaining high service standards.
• Support opening, closing, and daily operational procedures and POS system.
• Coordinate with sales, culinary, banquet, and operations teams to ensure seamless service and event execution.
• Maintain inventory levels and ensure compliance with food safety, sanitation, and liquor regulations.
• Deliver an exceptional guest experience by anticipating needs, resolving concerns, and maintaining a welcoming environment.
• Maintain a safe, clean, organized, and presentation-ready facility while communicating operational issues and opportunities to leadership and building management.
• Support onsite events during traditional business hours and evening membership events.

Working hours may vary from time to time based on events and operation schedules by supervisor’s request Schedule is traditionally Tuesday-Friday

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.