Full-time Concierge | Cosmopolitan on the Park

Columbia Hospitality; Portland (OR); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Get Paid Daily

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401K

HSA/FSA Plans

Referral Bonus

Discounted Lodging

Employee Assistance

Job summary

Columbia Hospitality's Cosmopolitan On The Park in Portland, OR seeks a Concierge to manage front desk operations, connect with guests, and coordinate amenities and deliveries. Strong project management, communication, and conflict resolution skills are essential to build lasting community relationships.

The role emphasizes guest service, security awareness, and collaboration with team members to ensure a seamless owner and guest experience in a dynamic property.

Qualifications

• Customer service experience preferred.
• English reading/writing fluency required.
• Proficiency in Microsoft Office, especially Word and Excel.

Responsibilities

• Manage the front desk and guest communications.
• Schedule amenity space and coordinate deliveries.
• Assist with building security and safety procedures.
• Maintain professional relationships with residents and guests.
• Respond to requests and inquiries promptly and courteously.

Skills

Customer service

English fluency

MS Word & Excel

Tools

Microsoft Word

Excel

Job description

As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.

Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $21.00 - $22.00 / hr DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Maintains up to date information of events, both current and future, occurring in region
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner within three rings
• Coordinates requests, comments and reservations through property intranet service
• Communicates key updates and information to team members and management in a timely manner
• Ensures proper building safety and security measures are followed at all times
• Carefully documents the details of shift through logs and other reports for continuity
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
• Maintains a clean, neat, organized and orderly offices and desks at all times
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner
• Responds to all emails within 24 hours

What You Bring

• Previous experience in customer service roles preferred
• The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.
• Proficiency in Microsoft Office applications, especially Word and Excel preferred

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

If you are a fan of the Portland-condo-coolness-factor, and have a drive to please those around you, Cosmopolitan On The Park is looking for you. Our incredible team of specialists go above and beyond to elevate the owner experience. Located between The Fields Park and Tanner Springs Park, we offer a unique location, an incredible team atmosphere and a way to bring forth your talents as an impeccable service provider.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.