Operations Supervisor - Wheaton Plaza

JCPenney; Wheaton (MD); On-site; USD 34,440 - 43,050; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Wheaton, MD is seeking an Operations Supervisor responsible for driving profitable sales by keeping merchandise in stock, supervising Operations associates, and ensuring execution of daily tasks across departments.

You will lead customer service excellence, manage inventory counts, oversee RFID processes, pricing and signing, and coach team members to meet safety and performance standards.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor degree or equivalent work experience.

Responsibilities

• Direct the team to deliver customer service and sales, resolving issues professionally.
• Assist with inventory counts and in-stock updates; manage RFID process and stock ledger updates.
• Oversee stockroom processes, safety initiatives, and receiving/shipping with third-party carriers.
• Coach and develop associates, address performance, and ensure policy compliance.

Skills

Retail leadership

Customer service

Team coaching

Inventory management

RFID process

Stockroom operations

Education

Bachelor degree or equivalent

Tools

RFID system

Job description

As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in‑stocks, supervising and engaging Operations associates and driving the execution of operational tasks

Primary Responsibilities

• Customer Service & Sales - Maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner.
• Store Operations - Assists with inventory counts and updates to ensure accurate in‑stock information for customers. Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process. In addition, manages and engages the pricing and signing team and the promotional price signing within the store as well as the re‑ticketing and re‑packaging execution.
• Stockroom & General Operations - Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes. Oversees the cash office and owns receiving, shipping and logistics with third‑party carrier processes.
• Team Development - Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with operations associates on training and policy compliance.
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience - Minimum of 2 years retail leadership experience
• Education - Bachelor degree or equivalent work experience
• Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
• Builds Relationships - Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
• Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

What you get

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $25.00/Hr – USD $31.25/Hr