Operations Supervisor - Viewmont Mall

JCPenney; Scranton (Lackawanna County); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee discount

Job summary

JCPenney in Scranton seeks an Operations Supervisor to drive store performance by maximizing in‑stock levels, directing Operations associates, and ensuring efficient execution of daily tasks.

The role emphasizes customer service, stock management, and leadership—coaching teams, managing RFID processes, and upholding safety and inventory standards.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor’s degree or equivalent work experience.
• Drives performance with accountability and recognition.
• Builds relationships and communicates effectively to a wide audience.
• Adapts quickly to change and coaches others through it.
• Leads with courage and resolves conflicts positively.

Responsibilities

• Direct the team to resolve customer issues and drive sales.
• Assist with inventory counts and maintain accurate in‑stock information.
• Oversee RFID processes and stock ledger accuracy, plus re‑ticketing and merchandising.
• Lead door‑to‑floor merchandise prep and pricing/signing activities.
• Train and develop associates, address performance, ensure policy compliance.
• Meet performance standards for shrink, safety, omnichannel effectiveness, scheduling, attendance and profitability.

Skills

Retail leadership

Customer service

Relationship building

Communication

Problem solving

Education

Bachelor’s degree or equivalent work experience

Tools

RFID process

Inventory management

Job description

Operations Supervisor

As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in‑stocks, supervising and engaging Operations associates, and driving the execution of operational tasks.

Primary Responsibilities

• Customer Service & Sales – Maneuver around the store at a fast pace, directing the team and working with the latest merchandise, while resolving customer issues and concerns professionally.
• Store Operations – Assist with inventory counts and updates to ensure accurate in‑stock information for customers, oversee RFID process, perform system uploads to maintain an accurate stock ledger, and lead the door‑to‑floor merchandise preparation process. Manage and engage the pricing and signing team, execute promotional price signing, and handle re‑ticketing and re‑packaging.
• Stockroom & General Operations – Responsible for all stockroom processes, work safety initiatives, facility equipment, and support process execution. Oversee the cash office and own receiving, shipping, and logistics with third‑party carrier processes.
• Team Development – Actively train and develop associates, coach in the moment, address performance issues, and partner with operations associates on training and policy compliance.
• Performance Standards – Consistently meet established performance standards, including but not limited to shrink and safety initiatives, omnichannel effectiveness, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience – Minimum of 2 years retail leadership experience.
• Education – Bachelor’s degree or equivalent work experience.
• Drives Performance – Holds self and others accountable to higher standards to achieve results, providing feedback, visibility, and recognition.
• Builds Relationships – Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change – Adapts quickly to changing situations with energy and a positive attitude; coaches others through change.
• Shows Courage – Confident leader willing to take on challenging assignments, acting in accordance with beliefs and dealing with conflict quickly and positively.

What you get

If eligible, we offer a competitive benefits package including medical, dental, and vision insurance, term life insurance, paid vacation/holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday receive additional compensation. For details, visit www.catalystbrandsbenefits.com.

Pay Range

USD $20.00/Hr – USD $25.00/Hr.