Operations Supervisor, Vault (Shift 1)

Collectors; New Castle (DE); On-site; USD 63,000 - 75,000; Full time

Job summary

Collectors is seeking a Manager to oversee weekend shift operations at their New Castle, DE facility. This role requires managing staff performance, logistics, and ensuring safety and quality in operations. Ideal candidates will have 5+ years of managerial experience in an operations setting and strong communication skills.

The salary range for this position is $63,000–$75,000, with actual compensation dependent on various factors.

Qualifications

• 5+ years of experience in a managerial/supervisory role in an operations environment.
• Strong verbal and written communication skills.

Responsibilities

• Manage the safety, staffing, training, and overall performance of weekend shift employees.
• Monitor staff productivity and assign tasks.
• Lead operations, ensuring quality while balancing throughput and cost.

Skills

Managerial experience

Communication skills

Data-driven problem solving

Project management

Multitasking

Education

Bachelor’s degree or equivalent experience

Job description

Company Overview

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

Interview Process

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Position Overview

This position will report into the Manager of the vault and will be required to work out of our New Castle, DE facility. The position schedule will be either Sun‑Wed or Wed‑Sat 7:00am‑5:30pm.

What You’ll Do

• Manage the safety, staffing, training, and overall performance of the weekend shift employees.
• Monitor staff productivity and assign tasks as needed.
• Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost.
• Own/deliver on Safety, Quality, Productivity, Throughput, and service KPI’s.
• Work independently and partner with other shift supervisors.
• Act as a knowledgeable and accessible resource for team members.
• Ensure proper procedures are followed and devise techniques to improve team efficiency.
• Lead by example and champion all company policies, including safety, attendance & security.

Who You Are

• 5+ years of experience in a managerial/supervisory role in an operations environment.
• Bachelor’s degree in related field or equivalent work experience.
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures.
• Dependable and personable team player who works well with both internal and external stakeholders.
• Data‑driven problem solver with an understanding of general business implications of decisions.
• Comfortable multitasking and prioritizing a variety of projects in a fast‑paced environment with little room for error.
• Influential leader who can inspire/motivate others and effectively drive change within the department.
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non‑sports collectibles.

Compensation

Salary Range: $63,000–$75,000. Actual compensation varies based on a variety of non‑discriminatory factors, including location, job level, prior experience, and skill set.

Additional Information

Collectors uses e‑Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals receive job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, fake e‑mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business‑related equipment. If you suspect fraud, please reach out to [e-mail].

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.